Senior/ Service Coordinator

JOB SUMMARY

Assist day to day indoor operations including internal / external communications.

RESPONSIBILITIES

. Attend to customers enquires / complaints through phone / email / fax and ensure that necessary actions are taken and followed through.

. Receive, prepare, and generate quotation / charges for customers, Job Order Processing (JOP).

. Schedule and prioritize service request from customers.

. Liaise and coordinate with field service engineers, sub-contractors, customers, and other related authorities / parties to ensure service are completed within agreed timeline and to customer's satisfaction.

. Keep and track service history and follow up with customer account to confirm satisfaction.

. Maintain accurate service records, including service reports upon completion, customer feedback, and ensure they are well documented and uploaded to the system.

. Provide regular customer account updates and reports to the Service Manager, Assistant Service Manager or Lead Coordinator.

. Monitor recurring issues, complaints, and propose process improvement to enhance service quality.

. Identify opportunities for additional service offering, follow-up services, regular services, equipment upgrade based on customer needs.

. Ensure high level of customer satisfaction through proactive service planning and communication.

. Support customer audits, inspections and provide supporting document when necessary.

. Prepare service request form / purchase order for vendors / sub-contractors.

. Prepare shipping form for delivery of items.

. Reservations and bookings of air tickets.

. Prepare and draw materials / parts for subcontractor or Technician / Engineer.

. Raise purchase requisition to obtain accessories, installation materials or parts which are required in the project / service jobs.

. Ensure all work schedule records, filing systems and documentations are kept in order.

. Coordinate and maintain schedules for projects and service works for all the service personnel.

. Handle all Company's equipment warranty claims.

. Perform other ad-hoc duties as assigned by the Manager.

Requirements:

- Knowledge is MS Office

- Possess good communication skills

- Experience in NetSuite is an added advantage

- Minimum GCE N / O / A Level with 3-4 years of related working experience. Or

- Diploma Holder in Business Administration with 1-2 years of related working experience

Working hours:

Mon to Fri, 9am to 6pm or 8am to 5pm