Senior Service Ambassador
Job Description
Duties & responsibilities
Integrated Facilities Management
Daily routine checks and maintenance of the following:
Pre-Event
Experience
Integrated Facilities Management
- Work closely with the Manager to deliver client's vision and brand promise.
- Provides consistent and memorable customer experiences.
- Create a sense of community by connecting with employees on a daily basis.
- Ensure the general well-being of the workspace.
- Assist during event days where applicable.
- Any other duties, as and when directed.
- Answer all incoming calls and handle inquiries whenever possible;
- Provides prompt response to guest/clients request (no longer than 24 hours);
- Introduction of space and ushering of guests to their respective event spots
- Monitoring visitor/space logbook;
- Maintenance of key contact lists;
- Ensure signage are constantly being updated;
- Sorting and handing out mails; and
- Constantly gather feedback from users to see how we can further improve our space offerings.
- Work closely with housekeeping to ensure proper workplace hygiene is observed (meeting spaces, work points, safety, power saving, etiquette, noise level).
- Lost & Found management.
Daily routine checks and maintenance of the following:
- General office areas
- Meeting rooms
- Workstations
- Mail collection
- Cabinets
- Toilets
- Enforcement of clean desk policy
- Stationery
- Copiers & printers
- Confidential document box
- VC/AV system
- Telephone line and cables
- Office keys
- Coffee machine
- Water dispenser
- Cups & cutlery
- Paper towels
- Fridge
- Pump servicing (sink)
Pre-Event
- Coordination of event calendars.
- Liaise with clients on event requirements/brief.
- Facilitate site visits and attend client meetings where required.
- Establish client rapport and ensure their needs are addressed.
- Overseas guests handle travel and accommodation itinerary (where applicable).
- Assist with reception, registration and badging of guests.
- Issuance of event related materials e.g. delegate packs, press kits, goodiebags.
- Introduction of space and ushering of guests to their respective event spots.
- F & B hospitality services.
Experience
- More than 5 years experience in front of house role or hospitality industry
- Excellent customer service and communication skills
- Ability to build productive business relationships
- Ability to manage administrative tasks with focus on office management
- MS Office proficiency
- Hospitality and customer service
- Problem handling and resolution skills
- Customer relationship management
- Strong communications and customer focus skills with the ability to relate to the different stakeholders in the organization
- Confident, friendly & engaging
- Enthusiastic with positive thinking
More Info
Job Type:
Industry:
Function:
Employment Type:
Key Skills
MS Office proficiency
Hospitality and customer service
Problem handling and resolution skills
About Company