In this role, you'll play a crucial part in maintaining, monitoring, and enhancing our IT security infrastructure. You'll be at the forefront of incident response, patch management, and system integrity, ensuring our digital assets remain secure and operational.
What will you do
- Incident Management: Respond to managed security technologies fault alerts and/or customer escalation. This includes performing incident/problem escalation within SLA to internal technical teams or external product vendor until resolution.
- Troubleshooting: Provide support for security solutions, including troubleshooting product-specific technical issues within SLA and work with internal teams/external vendors to resolve technical issues.
- Patch Management: Plan and apply regular updates to mitigate vulnerabilities and maintain system compliance.
- Service and Change Requests: Respond to inbound Change Requests (CRs), Service Requests (SRs) or other queries within SLA.
- System Monitoring: Continuously monitor security systems and perform regular health checks and tasks to ensure operational effectiveness.
- Collaboration: Work closely with IT and cybersecurity teams for reporting and to enhance security measures into ongoing operations.
- Proactive Measures: Stay current with the latest cybersecurity trends and implement proactive measures to improve security posture.
- Compliance: Ensure adherence to security standards and develop / update comprehensive documentation and guides.
The ideal candidate should possess:
- Bachelor's degree or diploma in Computer Science, Information Technology, Cybersecurity, or a related field.
- 1-5 years of experience in IT or cybersecurity roles.
- Knowledge in AWS cloud native security tools and services such as AWS IAM, Firewall/WAF, GuardDuty, KMS etc.
- Practical working expertise with one or more of the following technologies: Imperva DAM, Cyberark, Trend Micro Cloud One, Web Gateway (i.e. McAfee) and AquaSec, Tenable
- Sound fundamental knowledge on IP networking (e.g. TCP/IP, routing, etc.) and Firewalls (e.g. Checkpoint, Fortigate)
- Strong analytical and problem-solving skills.
- Excellent communication and teamwork abilities.
