The Senior Security Engineer (Managed Operations) leads the day-to-day security operations and ensures the organisation maintains a strong and resilient cybersecurity posture. This role supervises a team of cybersecurity engineers, oversees incident response, optimises security platforms, and drives operational excellence across all security functions.
Key Responsibilities
- Lead and supervise cybersecurity engineers, providing technical guidance, mentorship, and performance feedback.
- Ensure daily operations, monitoring tasks, and follow-ups are completed in a timely and accurate manner.
- Provide oversight and management of ticket queues, ensuring all assigned tickets are handled within agreed SLAs and taking direct ownership where required.
- Support assigned security platforms, including onsite troubleshooting, root cause analysis, and incident reporting.
- Act as an escalation point for complex incidents, coordinating with subject matter experts as needed to resolve issues.
- Perform end-to-end incident handling, including initial analysis, containment, remediation, and preventive recommendations.
- Support platform upgrades, health monitoring, tuning activities, and performance optimisation.
- Work closely with team supervisors to coordinate and execute change request activities within allocated change windows.
- Lead planning, review, tracking, verification, and documentation of changes.
- Ensure operations align with organisational security policies, compliance requirements, and industry best practices.
Candidate Requirements
- Degree in Information Security, Computer Science, Engineering, or related field.
- Skilled in Infrastructure, Network, and/or Security Tools, with relevant hands-on experience in security operations, monitoring, or incident response.
- Strong analytical and troubleshooting skills, with the ability to perform root cause analysis and write clear incident reports.
- Experience in supervising or guiding engineers is an advantage.
- Good communication and interpersonal skills, with the ability to coordinate across teams and work under pressure.
- Able to provide remote support outside office hours, including weekends and public holidays when required.
- Preferably experienced in handling tools such as Tenable, Privilege Access Management (PAM), Tripwire, and Database Security
