We are representing our client, a leading service provider offering IT solutions services, to look for an experienced Sales Order Management Executive to compement the existing team. The Sales Order Management Executive plays a key role in supporting the sales team and ensuring smooth operations of the sales process. This role involves a combination of administrative, operational, and customer service duties aimed at enhancing the productivity of the sales team.
Responsibilities:
- Process orders loading in System and ensure that they are fulfilled accurately and on time.
- Coordinate with customers and vendors to ensure proper delivery and customer satisfaction.
- Generate and maintain detailed records of orders, invoices and any customer communication for audit purposes and customer service follow-up.
- Collaborate with sales and finance teams to resolve pricing discrepancies, credit issues, or payment delays that may impact order processing.
- Handle customer inquiries via phone, email, or chat, providing timely and accurate responses.
- Assist customers with issues related to product delivery, returns, invoicing issue, or order discrepancies.
- Generate and maintain accurate monthly reports, tracking sales orders delivery and billing status.
- Provide the sales team with previous transaction records upon request.
- Check and provide necessary documents to auditor for selected orders.
Requirements:
- Minimum Diploma in Business Administration, Marketing, or a related field is preferred, but not required.
- 3 years of experience in sales support, customer service, or a related administrative role.
- Experience in SAP, Microsoft D365 systems is a plus.
- Excellent communication skills, both written and verbal.
- Ability to work independently and as part of a team.
- Time management skills with the ability to handle multiple tasks and deadlines.
- Problem-solving skills and ability to handle customer inquiries effectively.
