Senior Sales Operations & Systems Analyst (Salesforce)
We are hiring two senior specialists to build and govern the systems and processes that power our global Business Development (BD) and sales teams. This is a critical role where you will act as the architect and enforcer of our sales logic, commission rules, and client lifecycle management within Salesforce. You will define processes from scratch, resolve stakeholder conflicts, and build scalable systems to support our aggressive growth. We need proactive, analytical, and project-focused individuals who can work under pressure and own complex, ambiguous problems.
Key Responsibilities
- Architect Sales Logic & Governance: Design, implement, and own the end-to-end system logic in Salesforce for lead routing, account assignment, client ownership, and VIP tiering to eliminate BD disputes and ensure clear accountability.
- Define & Systematize Commission Rules: Translate high-level commission structures into detailed, unambiguous business rules. Build and maintain automated systems in Salesforce to calculate and track commissions for direct sales, internal/external referrals, and complex edge cases.
- Process Design & SOP Enforcement: Analyze existing BD/client management workflows, identify pain points, and design robust Standard Operating Procedures (SOPs). Train global BD teams on new processes and ensure strict adherence.
- Salesforce Administration & Configuration: Serve as a key administrator. Manage user access, licenses, permissions, and day-to-day configuration. Translate business needs from Onboarding, CS, and Compliance teams into functional Salesforce enhancements.
- Stakeholder Management & Problem Solving: Liaise directly with global BD heads and sales leaders to gather requirements, resolve conflicts, and drive consensus on process and system changes. Act as the bridge between business teams and technical delivery.
Who We Are Looking For
- 3-5+ years of proven experience in Sales Operations, Business Analysis, or Salesforce Administration in a fast-paced B2B/Sales environment.
- Deep hands-on experience with Salesforce: Must have directly configured complex sales processes, including lead/account assignment rules, workflow automations, and reporting. Salesforce certifications are a strong plus.
- Proven project ownership: Experience defining and building business processes from 0 to 1, not just maintaining existing ones. Must show ability to handle ambiguity and drive projects independently.
- Strong analytical & problem-solving skills: Ability to dissect complex, niche cases (e.g., commission disputes) and design clear, systemic solutions.
- Excellent communication & stakeholder management: Fluency in English and Chinese (written and spoken). Must be able to confidently liaise with senior BD leaders, articulate system limitations, and enforce new rules.
Life at OSL
- Pioneer: Build the future of Web3 with a listed leader.
- Impact: Shape our global growth.
- Talent: Work alongside the industry's best.
- Growth: We invest in your career as much as you do.
How to Apply
If you're ready to build the future of finance with us, please apply with your resume.
About OSL Group
OSL Group (863.HK) is a leading global financial infrastructure platform bridging traditional finance and the digital asset economy through blockchain technology. The Group is dedicated to providing efficient, seamless, and regulatory-compliant financial services to individuals and businesses worldwide.
OSL delivers a comprehensive suite of regulated services through its licensed platforms, including 24/7 OTC brokerage with deep liquidity fiat gateways and competitive pricing; omnibus brokerage solutions enabling traditional financial institutions to integrate digital assets; SOC 2 Type 2-certified custody with up to US$1 billion insurance protection; and compliant retail trading channels; wealth management solutions, including scheduled launches on tokenised treasuries and RWAs; and in preparation for cross-border payment infrastructure via OSL Pay.
Open, Secure, Licensed are the principles OSL lives by. OSL is expanding its compliant infrastructure across Japan, Australia, and Europe, potentially Southeast Asia, powering the next generation of global financial infrastructure.
