Under the general guidelines of the Executive Assistant Manager, the Assistant Sales Manager/Sales Manager/Senior Sales Manager solicits and services transient and group business that enables Mondrian Singapore Duxton to meet and/or exceed set revenue goals.
The Sales department is responsible for selling the hotel and providing a relationship-oriented atmosphere for the client, who would book business into the hotel. The Assistant Sales Manager/Sales Manager/Senior Sales Manager will have a defined sales territory, market segment(s), accountlist and/or may partner in a job-sharing setting. Their primary function is to book business from their prospecting and solicitation efforts and respond to inquiries. Based on assigned territory and market segment, it's expected that a significant portion of time be devoted to new business development.
How your day looks like:
- Solicit new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communication
- Meet or exceed personal sales solicitant on call goals based on a minimum of 5 daily appointments covering existing and prospective accounts
- Update and maintenance of sales records in ANAIS
- Responsible for administration of all support services including but not limited to responding to emails and correspondence, input and maintenance of databases
- Maintainsa high profile within trade and professional associates dealing with their market area/segment(s)
- Interacts with individuals outside the hotel within their sales area including, but not limited to clients, local hotel associations and other members of the local community
- Solicit corporate, consortia and leisure accounts directly and jointly with others through the preparation, execution and completion of Action Plans
- Implements all Sales Action Plans related to their sales area as outlined in the Revenue/Business Plan to achieve sales targets
- Within established parameters, quote and negotiate prices with customer representatives confirming reservations by letter and drawing up contracts sign for the hotel and obtain customer signature to close the transaction
- Upon contracting accounts, this position will be responsible for ongoing account management with contracted accounts and setting of production targets on a quarterly basis
- Achieve established room night and revenue goals as outlined in the agreed upon incentive and annual business plan
- When appropriate, and with agreement with the Executive Assistant Manager, attend major travel functions (trade shows, associations) that deal specifically with their marketing responsibility
- As directed, compile and input market intelligence information to the Sales Information Management system
- Develop and maintain knowledge of market trends, competition and customers
- Provides feedback at RevMax on changing conditions, including trends in the competition, as a result of direct solicitation, telephone and direct mail, in their market areas.
- Meets deadlines for assigned tasks
- Establishes and maintain files on major active accounts within their marketing area/segment(s)
- Establishes and maintains effective employee relations
- Performs related duties and special projects as assigned
- Maintains punctuality and good timekeeping and appearance
- Trains and develops sales executives and sales coordinator in designated sales areas
- Undertake and complete any special projects, tasks or other reasonable request by your department head and/or Hotel Management
- Prepare correspondence to customers, internal booking reports and file maintenance
- Participate in RevMax meeting, pre-conference meetings, training and other sales-related meetings as required
- Work with other departments within the hotel to provide quality service to customers
- Attend local trade shows, community events and industry meetings
- To handle sales enquiries and sales quotation to customers
- To track closely review / cut-off dates especially to big groups
- To carry out any other duties and responsibilities as assigned
How do I deliver this
- Tell it like it is- Authentic, honest, you mean it, sincere, true.
- Have fun and make friends - fun, energetic, whimsical, upbeat, wink, casual.
- I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.
- Play to win - Original, cutting edge, new, outside the box open to new possibilities, different.
- Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.
