The mission of the ASEAN Sales Engineer at LogicMonitor is to support the technical evaluation of LogicMonitor. The SE is the local product expert and is responsible for showcasing value to prospects and clients through technical conversation and demonstration of the product.
Here's a closer look at this key role:
- The ASEAN Sales Engineer will support Accounts Executives/Account Managers on technical qualification of prospect requirements, provide value-based demonstrations of the product, assist on POC trial setups and support all reps on technical questions or RFP submissions.
- Trial optimisation by working with prospects/customers who are running a through a POC to gain additional value from the solution (proactively adding dashboards, creating sample reports)
- Lead technical/product training for new sales personnel on an ongoing basis
- Day-to-day product/technical support for prospects
- Log meetings and technical notes in SalesForce pertaining to the POV for each call (or onsite) with the customer.
- Demonstrates the technical aspects of how the product solves specific customer problems and translates specific customer problems into technical solutions.
- Identifies all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process.
- Assist in the local training of all members of the team on new product updates.
- Attend marketing events such as trade shows and conferences to provide technical assistance.
- Provide guidance to management on the technical fit of opportunities and whether resources are being utilised efficiently.
What You'll Need:
- Bachelors Degree or equivalent relevant experience
- 5+ years in Sales Engineering or Pre Sales Consulting ideally within a SaaS or vendor environment
- Preferred previous experience in Systems Administrator, Systems Engineer or Architecture
- Experience working across a combination of large enterprise and smaller, start up environments
- Experience with monitoring software would be preferable (either as an end user or a SE)
- Able to articulate technology and product positioning to both business and technical users
- Able to establish and maintain strong relationships throughout the sales cycle
