Company Overview
The client is a fast-growing yoga studio based in east Singapore, dedicated to providing personalised yoga experiences and memberships to support members wellness journeys.
Job Summary
You will drive sales by understanding yoga class offerings, conducting personalised consultations, closing memberships, and ensuring excellent after-sales service to support members ongoing engagement and satisfaction.
Responsibilities
- Understand different types of yoga classes and their benefits to effectively recommend suitable classes and membership packages during personalised consultations
- Close membership sales and complete all related documentation accurately following the studio's sales process
- Respond promptly to member and potential member enquiries through online and offline channels to provide timely information and support
- Deliver diligent after-sales service by guiding members in their yoga journey in collaboration with instructors to ensure a smooth studio experience
- Analyse CRM data to identify actionable follow-ups that reactivate, re-engage, and retain current and past members
- Maintain accurate and up-to-date member details in the studio's operating system to support smooth operations and communications
Preferred competencies and qualifications
- Excellent communication skills in English to engage effectively with members and team
- Fluency in additional languages is a plus to better serve a diverse member base
- Strong service orientation and ability to build rapport with members
- Results-focused mindset to consistently achieve and exceed sales targets
- Organised and detail-oriented to manage sales documentation and member data accurately
- Positive, can-do attitude to contribute to a supportive and dynamic team environment
Other Information
- Compensation includes a base salary plus a generous, uncapped commission structure rewarding sales performance: Close more, earn more.
