Location: Orchard
Working Hours
Shift-based (Morning: 9:30am – 6:30pm | Afternoon: 12:30pm – 9:30pm)
5-day work week inclusive of weekends & public holidays
Compensation & Benefits
Basic Salary + Allowances + AWS + Variable Bonuses
Key Responsibilities
- Deliver a personalised, high-touch customer experience through expert product knowledge, styling advice, and wardrobe coordination.
- Drive sales performance through effective cross-selling and upselling while maintaining brand elegance and service excellence.
- Build and maintain strong client relationships, including managing a database of regular customers and understanding individual preferences.
- Oversee daily retail operations including cashiering, stock control, visual standards, housekeeping, and security compliance.
- Execute visual merchandising in line with brand concepts and provide feedback to maximise sales impact.
- Conduct stock checks, replenishment, and inventory control to ensure optimal stock availability and accuracy.
- Mentor and coach retail staff and promoters, upholding luxury service standards, grooming, and professionalism.
- Handle customer feedback and service recovery with discretion and professionalism.
- Support omni-channel initiatives, including online store operations and digital marketing activities.
Why Join My Client
- Work with a premium brand in a prime Orchard location, representing refined style and exceptional craftsmanship.
- Elevated client engagement – build long-term relationships with discerning customers who value personalised service.
- Career progression opportunities in a luxury retail environment that recognises performance and leadership potential.
- Attractive rewards including allowances, AWS, and performance-based bonuses.
- Professional development through structured coaching, mentorship, and exposure to visual merchandising and omni-channel retail operations.
