Senior Reservations Executive

Our client is local MNC

Postion: Senior Reservations Executive

Salary: Up to $4000

Location: Central

Job Description:

• To establish connections with new leads and prospective clients by following up and logging them into our leads CRM system for downstream management
• Maintain, grow and nurture these lead connections proactively and qualify + track these connections in an organised and systematic manner
• To ensure high level of customer satisfaction by providing exceptional customer service in line with our brand values
• Manage all inbound call enquiries from local and overseas customers
• To have a good grasp of the property management system in order to check room availabilities, log special request, or check any other information relevant to customer enquiries.
• Provide reliable and consistent support, offer services, and take request through phone, email, online chatbot, FB, Instagram, and various instant messaging channels such as WhatsApp and Wechat
• Achieve service level agreement targets in response and follow up time
• Achieve core customer service KPI metrics including professionalism during customer interaction and customer satisfaction score and feedback
• Provide regular updates and reporting to management on outcome of interactions with leads and overall data analytics with respect to leads status
• Provide reports on customer needs, interests, problems, and any other valuable feedback gathered during customer interactions
• Coordinate sales effort with BD team and agents in North Asia to convert prospective students to customers

Job Requirements:

• Minimum Degree in Hospitality or equivalent
• Minimum 3 years of working experience
• Experience in tourism or hospitality industry is preferred
• Able to communicate in mandarin due to customer base
• Singaporeans Only
• Strong communication skills
• Willing to take up short travel opportunities

Attention to: Raina

By submitting any application or rsum to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform you that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

Elitez Pte Ltd | EA Licence: 16C8004| Hailey YANG | Registration No: R1876431