Responsibilities
The Senior/Reservation Sales Executive is responsible for the management of all hotel room bookings from all channels and ensures an up-to-date record of all reservations and requests made. He/She liaises with bookers and hotels to ensure a smooth pre- arrival experience. Be part of Far East Hospitality dynamic Central Reservations team managing 18 hotels and 9 Serviced Residences.
- Handle all reservations received timely and accurately according to established SOPs.
- Liaise with bookers and hotels to ensure a smooth pre-arrival experience.
- Maintain up-to-date information on all hotel-related information including promotions.
- Utilize upselling techniques to maximize revenue opportunities.
- Ensure proper filing and recording of all correspondence.
- Ensure compliance with the department's policies and procedures.
- Perform any other duties assigned by supervisors, carrying them out diligently and professionally.
Requirements
- Minimum Diploma in any field
- Fluency in Japanese (spoken and written) is required to support the business operations in Japan
- Knowledge in Property Management System will be an advantage
- Proficient in MS Office, email system, reservations system will be an advantage
- Display high level of customer service
- Possess strong communication and administration skills
- Able to adapt in a fast-paced environment.
- Able to work independently as well as a team
- Able to work shifts, including weekends and public holidays (off-in-lieu if work on Public Holidays)
