Senior Relationship Manager, High Value Liability Clients

3-6 years
38 Applied
Job Description

Role Responsibilities

Job Purpose
Business Banking (&ldquoBB) within Standard Chartered Bank aims to provide companies with turnover of up to US%2450mio in Singapore a suite of products that meets their financing and banking requirements.
As a Relationship Manager, in addition to providing team support to your counterparts, you will be expected to actively develop the accounts within your own portfolio to meet and exceed yearly sales targets as stipulated in the &ldquoScorecard&rdquo.
You must have, or be prepared to quickly demonstrate

  • a keen understanding of all the products available to the clients, including all cash management, trade, investments, insurance, and hedging solutions.

  • an ability to recommend and place the appropriate products to maximize the clients affinity to the bank.

  • an ability to structure, articulate, and recommend alternative structures in the above products, within cash and credit programs.

  • an ability to appropriately price products and recommend adjustments based on credit and other risks.

  • a deep understanding of the relationships that you manage and be able to help the businesses grow and generate consistent profits.

  • an ability to place the full range of products across at least 20% of your customers.

Key Responsibilities

  • Manage client relationships within your portfolio and grow revenue of these clients at a 50% compounded annual growth rate.

  • Ensure that you are adequately equipped to advise clients and be able to deliver the premium service expected.

  • Manage portfolio of client relationships and ensure new revenue growth increases at the expected rate accorded in the scorecard.

  • Prospect and on-board new client relationships to grow the bank&rsquos revenue base and include these relationships into your portfolio.

  • Market and sell a broad range of products including trade services, cash management, treasury and investment products.

  • Achieve individual financial and non-financial targets while contributing towards team&rsquos overall deliverables through

    • effectively generating new business - identify prospects and convert in line with the Bank&rsquos appetite.

    • strategically formulating account plan - provide client needs-based solutions, and execute various banking transactions.

  • Ensure that you abide by the bank&rsquos code of conduct strictly and demonstrate alignment with the values of the bank.

  • Support your colleagues to jointly strive to grow the business and outperform as a team.

  • Maintain a high level of professionalism in client engagement, internal stakeholder management and other business conduct.

Performance Measures

  • To ensure a growth in your portfolio as per KPIs set in RM Scorecard.

  • Ensure Revenue Driver targets are achieved in terms of Growth in Revenue, Liabilities (AUM), FX and Investments and BANCA.

  • Ensure targets are achieved in terms of NTB submissions.

  • Ensure PRR Reviews are completed timely (no overdues).

  • Ensure No relationship closure due to voluntary attrition by client.


  • Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes.

  • Support the framework for effective management of operational risks across the Business and compliance with applicable internal policies, and external laws and regulations at a global level.

  • Support the execution of Business strategy in a safe and well-controlled manner and on an end-to-end basis -incorporating infrastructure requirements and ensuring that they are fit-for-growth.

  • Conduct regular and timely customer due diligence (CDD) reviews.

  • Ensure CDD profiles are error free for timely sign off.

  • Follow and comply with AML CDD policies and procedures where applicable.

  • Identify KYC issues, provide solution or escalate to line manager if necessary.

  • Ensure internal / external KYC requirements are adhered to AML CDD policies and procedures.

  • Timely handling of customer issues, complaints, and product enquiries in accordance with established procedures.

Portfolio Measures

  • To ensure complete compliance and quality of work that meets internal and regulatory requirements.

  • Bank&rsquos interest must be protected at all times. Raise any risk concerns in writing immediately to seniors. Ensure Bank&rsquos is never at risk from your action, or inaction.

  • Compliance with all the Bank&rsquos policies without any delays.

  • To engage relationships to ensure that:

    • At least 40% of your relationships use SCB as their primary bank.

    • At least 50% of your relationships use SCB as the secondary bank.

  • To engage Product team to provide banking services at corporate and individual level.

  • Drive cross product sales of all the Bank&rsquos products and services for corporate and personal level.

  • On a reasonable basis, to revert to all customer queries within 1 business days.

Risk Management

  • Abide by appropriate frameworks to guarantee that business is carried out within the Group&rsquos risk appetite and relevant risks are appropriately managed in conjunction with line managers other stakeholders.

  • Ensure compliance with the highest standards of regulatory conduct and compliance standards and practices as defined by internal and external requirements. This includes compliance with regulations and guidelines on Sanctions, Anti-Money Laundering (AML), and Environmental and Social Risk Management (ESRM).

  • Abide by the Group&rsquos values and code of conduct and foster a robust culture to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees.

  • Ensure that Risk Management matters that are brought to the job holder&rsquos attention are subject to direct remedial action and/or ensure adequate reporting to the relevant superiors and/or Risk Committees

  • Do what is right in order to avoid reputational risk and operational losses.


  • Ensure relevant systems and controls pertaining to the role remit are in compliance with Group and Business policies, procedures, standards and codes, including those governing all Risk types, Compliance, Operational Risk, Technology and Operations, Finance and Reputation

  • Ensure adherence with the following Regulatory Compliance policies and processes (as is applicable):

    • Anti-Money Laundering (AML) and all applicable money laundering prevention procedures

    • Client Due Diligence and Related Periodic Reviews

    • Client Suitability Standards

    • Treating Customers Fairly

    • Approval and review of Credit Applications

    • Maintain Documentary standards

    • Data Confidentiality

    • Cross-Border Policy

    • Sanctions

    • Environmental and Social Risk Management (ESRM)

    • Anti-Bribery and Corruption (ABC)

  • Embed the Group&rsquos values and code of conduct to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees form part of the culture

  • Engage with all audit report findings and ensure feedback is acted upon

Regulatory and Business Conduct

  • Display exemplary conduct and live by the Group&rsquos Values and Code of Conduct.

  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

  • Lead the Business to achieve the outcomes set out in the Bank&rsquos Conduct Principles: Fair Outcomes for Clients Effective Operation of Financial Markets Financial Crime Prevention The Right Environment.

  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

  • Colleagues in BB and CDD teams, Product, Risk, Compliance and other support Functions and Businesses.


  • Key clients

Work Ethic

  • Be punctual at work and when visiting customers.

  • Self-driven, self-motivated, and adopt a proactive approach towards resolving issues.

  • Be responsive, contactable and be accountable to clients and internal stakeholders.

  • Good team player who is ready to grow the business and can readily cover team members duties as necessary.

  • Appropriate dressing that must meet Bank&rsquos standards.

Our Ideal Candidate

  • University Graduate.

  • 3 years of relevant experience in serving business / commercial / corporate clients.

  • Experience servicing international businesses under the cross-border context and track record in new to bank client acquisition is a plus.

  • Strong compliance experience and knowledge to meet our regulatory requirements in areas of &lsquoKnow Your Customer (&ldquoKYC), &lsquoAnti-Money Laundering (&ldquoAML), &lsquoCustomer Due Diligence (&ldquoCDD) and FATCA, CRS adherence.

  • Sound product knowledge on trade, cash, lending and FX and strong understanding of local industries, supply/value chains and market environment.

  • Knowledge of operational procedures, documentation requirements, banking practices and regulations related to commercial banking.

  • Firm in all business guidelines and compliance issues.

  • Sound knowledge of financial markets and investment products.

  • Outstanding communication and presentation skills.

Role Specific Technical Competencies

  • Relevant Experience in Corporate relationship management

  • Has extensive corporate client contacts

  • Excellent Cash Management Product knowledge and ability to provide transaction banking solutions

  • Good Presentation and Interpersonal skills

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

  • Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

  • Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum

  • Flexible working options based around home and office locations, with flexible working patterns

  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website

Job Source:

We are a leading international banking group, with a presence in more than 60 of the world’s most dynamic markets. Our purpose is to drive commerce and prosperity through our unique diversity, and our heritage and values are expressed in our brand promise, Here for good.
Standard Chartered PLC is listed on the London and Hong Kong Stock Exchanges.

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