Senior Regional Program Executive (Freight Forwarding MNC / East Side) - WCDT

Job Scope & Responsibilities

Team & People Management

• Manage internal and external stakeholders to ensure effective account management and operational efficiency.

• Share best practices across the team to promote consistency and operational excellence.

• Drive automation and continuous improvement initiatives to enhance team productivity.

• Collaborate and communicate effectively with regional teams across different markets.

Customer Management

• Support daily account operations, including execution planning, resource utilization, knowledge management, and communications.

• Engage customers regularly through business and performance reviews to understand needs and track progress.

• Monitor KPIs, track improvement targets, and implement process improvement initiatives across countries.

• Identify operational improvement opportunities and develop standardized processes to enhance performance and efficiency.

• Work closely with internal and external stakeholders to support business growth and development.

• Improve data management, data flows, and operational reporting.

• Develop strategic plans based on business forecasts, particularly during peak periods.

• Analyse, map, and document current and future processes to support regional standardization and alignment.

• Assist in preparing Quarterly Business Review (QBR) presentations and reports.

• Work closely with implementation teams to manage projects and ensure smooth customer onboarding.

• Monitor APAC market developments and proactively communicate potential risks and mitigation plans to customers.

• Perform other ad hoc duties and projects as assigned.

Job Requirements

• Proven ability to work independently with strong organizational and time-management skills.

• Strong attention to detail with the ability to manage multiple priorities simultaneously.

• Excellent communication skills with the ability to analyse and present key information to stakeholders.

• Strong interpersonal and stakeholder management skills across all levels of the organization.

• Ability to build consensus, manage deadlines, and work with a strong sense of urgency.

• Strong analytical and problem-solving skills with a proactive approach.

• Experience in identifying inefficiencies and implementing process improvements through standardization and policies.

• Comfortable working in a fast-paced and dynamic environment with a high degree of ambiguity.

• Adaptable, proactive, and results-oriented with a continuous improvement mindset.

  Wecruit Pte Ltd | 20C0270
  Tew Jie Wei | R22106822