Company Overview
Sanmina-SCI Systems Singapore Pte. Ltd. designs, manufactures, and repairs complex optical, electronic, and mechanical products. As a technology leader, Sanmina delivers end-to-end design, manufacturing, and logistics solutions to OEMs in industrial, medical, defense, aerospace, automotive, communications, and cloud sectors.
Job Summary
You will serve as the main quality contact for customers, leading cross-functional teams to resolve quality issues, manage RMA processes, support production troubleshooting, and drive continuous improvement initiatives to ensure customer satisfaction and compliance.
Responsibilities
- Serve as the primary quality liaison for customers, addressing quality issues, feedback, and shipment concerns such as wrong parts or missing reports
- Lead and coordinate internal teams to troubleshoot problems, make decisions, and deliver formal reports to customers (e.g., FA, 8D, CAR)
- Manage the entire RMA process including review, approval, return, disposition, and closure
- Collaborate actively with cross-functional teams to support quality initiatives and problem resolution
- Drive process continuous improvement efforts focused on yield enhancement and scrap reduction
- Oversee operational quality activities including FAI and outgoing report reviews, D-note closure, rejects review, waiver requests, and lot disposition at final quality control
- Review customer specifications and qualification boards during New Product Introduction (NPI) phases
- Support Quality Management System (QMS) activities such as Customer Quality Plan adherence and internal audits
- Coordinate customer surveys and questionnaires to gather quality feedback
- Lead preparation and coordination for customer visits and audits, including audit checklist preparation, follow-up, and closure of findings
- Administer Corrective Action Requests (CAR) in the Agile system from creation through follow-up to closure for internal and customer issues
- Support production teams in troubleshooting PCB-related quality issues
Requirements
- Diploma or Degree in Electrical or Electronic Engineering or related manufacturing or operations field
- 1-2 years of experience in manufacturing and quality assurance or equivalent
- Basic knowledge and application of Quality Tools, 8-Discipline problem solving, FMEA/Control Plan, and Lean Six Sigma principles
