Senior Project Manager (Professional Services)

About the Role

Reporting to the Head of Solution Delivery & PMO (Professional Services), you will lead the successful delivery of complex, outcome-based customer solutions across Singapore and international markets.

This role goes beyond managing schedules and project activities. You will take end-to-end ownership of assigned customer engagements, ensuring that ANTlabs solutions achieve their intended technical, operational and business outcomes.

You will manage the complete delivery lifecycle-from contract handover and project planning through implementation, systems integration, testing, customer acceptance and transition to Service Operations.

You will work closely with Technical Sales, Product Management, Engineering, Services Excellence, Service Operations, implementation engineers, customers, local partners, system integrators and main contractors.

Working Across International Markets

This is a regional customer-facing role supporting projects across Southeast Asia, the Middle East and North Asia, including markets such as the UAE, Qatar, Bahrain, Oman, Macau and Hong Kong.

As the project delivery lead, you must be comfortable adapting to the customer's country, working environment and business practices. This may include:

• Working across different time zones to meet customer and project requirements.

• Coordinating around different working weeks, public holidays and business calendars.

• Adapting to different cultures, communication styles and decision-making practices.

• Managing local implementation partners, distributors, subcontractors and system integrators.

• Working with a main contractor or local partner that holds the primary customer contract.

• Leading geographically distributed technical and implementation teams.

• Participating in meetings, workshops or project activities outside standard Singapore office hours when required.

• Travelling internationally for important project milestones, implementation activities, customer acceptance or escalation management.

The role requires flexibility, cultural awareness and the ability to maintain delivery momentum across different organisations and countries.

Key Responsibilities

Solution Delivery

• Lead the end-to-end delivery of customer solutions involving ANTlabs software platforms, Professional Services and systems integration.

• Manage projects from contract handover through planning, implementation, testing, customer acceptance and operational handover.

• Ensure solutions are delivered within the agreed scope, schedule, budget and quality requirements.

• Ensure each implementation achieves its intended technical, operational and business outcomes.

• Coordinate delivery activities across ANTlabs headquarters, regional implementation teams, customers, local partners and third-party vendors.

• Proactively manage project risks, issues, dependencies, assumptions and customer expectations.

• Personally manage strategic, complex or business-critical customer engagements where senior project leadership is required.

Customer and Stakeholder Management

• Build strong working relationships with customer project managers, business stakeholders and technical teams.

• Conduct project kick-off meetings, implementation workshops, progress reviews, training sessions and acceptance activities.

• Lead regular project reporting and clearly communicate project status, risks, actions and decisions.

• Manage customer escalations professionally and maintain confidence during complex delivery situations.

• Coordinate with local partners, distributors, system integrators and main contractors to align responsibilities, dependencies and delivery commitments.

• Adapt project communication and engagement approaches to suit different customer cultures and working environments.

Project and Commercial Management

• Develop and maintain project plans, schedules, milestones, resource plans and status reports.

• Monitor project budgets, delivery costs, professional services effort and project profitability.

• Manage Statements of Work, contractual scope, assumptions, variation orders and change requests.

• Work with Technical Sales and Subject Matter Experts to validate implementation scope, service estimates and delivery assumptions.

• Identify scope changes early and ensure additional work is properly assessed, approved and commercially managed.

• Track customer acceptance, billing and revenue-related milestones where applicable.

Implementation and Systems Integration

• Coordinate implementation of ANTlabs core service platforms within ISP networks, enterprise data centres, private clouds and related service environments.

• Work with implementation engineers, customer technical teams and external partners to manage technical dependencies and integration activities.

• Coordinate Factory Acceptance Testing, Site Acceptance Testing, commissioning and customer acceptance where required.

• Ensure implementation documentation, configuration records, training materials and operational handover documents are completed.

• Support cutover, migration and service readiness planning for complex deployments.

• Ensure completed solutions are transitioned effectively to Service Operations, including knowledge transfer and operational readiness.

PMO and Delivery Excellence

• Deliver projects in accordance with ANTlabs PMO governance, implementation methodologies and quality standards.

• Support the Head of Solution Delivery & PMO in improving PMO processes, templates, reporting and operating practices.

• Contribute to project health reviews, lessons learned and continuous improvement initiatives.

• Identify opportunities to improve implementation efficiency, delivery predictability and customer experience.

• Provide structured implementation feedback to Product Management, Engineering and Services Excellence.

• Mentor junior Project Managers and contribute to a collaborative, accountable Professional Services culture.
  

  Experience

  • Degree in Engineering, Computer Science, Information Technology or a related discipline.

  • At least five years of relevant experience in Project Management, Solution Delivery or Professional Services.

  • Proven experience delivering complex software platforms, systems integration, telecommunications, enterprise infrastructure or carrier-grade technology solutions.

  • Experience managing multiple internal teams, customers and third-party stakeholders.

  • Demonstrated ability to successfully manage customer projects involving international teams, local implementation partners, system integrators or contractors across different countries, cultures and time zones.

  • Experience delivering projects across the Middle East or Asia Pacific will be highly regarded.

  • Experience working with ISPs, telecommunications operators, broadband providers, enterprise customers, technology vendors or system integrators is advantageous.

  Leadership and Commercial Skills

  • Strong project planning, organisational and stakeholder management capabilities.

  • Confident in leading customer meetings, workshops, project reviews and escalation discussions.

  • Good commercial understanding of Statements of Work, project budgets, scope control, change management, resource planning and project profitability.

  • Ability to influence stakeholders and coordinate delivery teams without relying solely on formal authority.

  • Strong written, verbal, presentation and interpersonal communication skills.

  • Proactive, self-motivated and able to manage multiple concurrent customer engagements.

  • Flexible and comfortable working outside standard Singapore office hours when required by international projects.

  • Willingness to travel overseas as required.

  Technical Knowledge

  Experience in one or more of the following areas will be an advantage:

  • Broadband service platforms

  • Subscriber service management

  • Internet service delivery

  • Network access control and authentication

  • AAA and RADIUS

  • DHCP, DNS and IP address management

  • Linux server platforms

  • Virtualisation and private cloud

  • High-availability service platforms

  • Enterprise or ISP core infrastructure

  • Systems integration

  PMP, PRINCE2 or an equivalent project management certification is an advantage.