Key Responsibilities
Impact on the Business
- Drive the successful delivery, providing end-end project ownership, planning and collaboration with internal and external stakeholders, and post implementation support for client onboarding activities
- Support face off to clients ensuring a consistent client experience for all locations
- Maintain detailed and pragmatic project plans including identification of the critical path for complex changes
- Ensure an effective and appropriate project governance structure is in place and applied
- Challenge the status of risks / issues to ensure the appropriate mitigation / remedial plans are in place
- Identify, capture, understand, communicate and regularly assess the major risk and issues associated with key deliverables in line with the governance structure
- Understand and manage the interdependencies of changes both internally and externally
- Manage changes to scope of deliveries, identify potential crisis, and devise contingency plans
Customers & Stakeholders
- Manage client relationships and expectations by developing and executing a communication process to keep others up-to-date on project or change status
- Build, develop and grow any business relationships, both internally / externally, to aid delivery of the programme
- Liaise with colleagues in other locations to ensure that Product Delivery standards are implemented across the Locations
Leadership & Teamwork
- Liaise with Product, Operations and IT teams as appropriate to ensure any deliverables dependent on these functions are on track to complete in line with agreed timeframes
- Support, drive, coordinate to ensure change requirements are appropriately gathered, documented and signed off
- Encourage a positive working environment across disciplines and teams, resulting in stronger alignment
- Identifies opportunities for improvements and suggestions for change
Operational Effectiveness & Control
Develop best practices for change project execution and management
Knowledge & Experience / Qualifications (For the role - not the role holder. Minimum requirements of the role.)
. Experience in the Finance and Banking industry environment (e.g., Asset Mgmt., Hedge Fund, Fund administrator, brokerage house, custodian, investment bank, Insurance sector etc.) together with business project management experience
. Knowledge of Middle Office Outsourcing for Asset Managers in the context of an Asset Servicing provider is a must.
- Experience in senior client facing communication
- Strong written and verbal communication skills in English
- Strong project management, organizational and time management skills. Ability to focus, mobilise a team to help attain an end goal
- Ability to work in a high-pressure environment, working in a matrix environment and delivering results
- Flexibility in approach, and the ability to show initiative and respond quickly to changing situations
- Ability to manage ambiguity and work to bring clarity by effectively engaging clients or partners
- Excellent 360-degree communication skills and interpersonal skills
- Positive can do attitude
- Results-focused, and driven with an inquisitive mind-set that follows through on all aspects of complicated workflow
- Structured approach to programme and project management including promoting and ensuring adherence to the project management framework defined by MSS
