This role offers the opportunity to make a meaningful impact on people's learning journeys and professional growth. Every programme delivered well contributes directly to helping individuals gain new skills, advance their careers and transform their lives.
You will work closely with passionate trainers, learners, corporate clients and colleagues in a highly collaborative environment. The role provides broad exposure across programme operations, stakeholder management, customer experience and process improvement, making it an excellent platform for professional growth and leadership development.
For individuals who enjoy working with people, solving problems, creating positive experiences and driving operational excellence, this role is both purposeful and rewarding.
You will be part of a team that values service, teamwork, quality and continuous improvement — where your contributions genuinely matter and where excellence is recognised and appreciated.
Programme & Delivery Operations
- Plan, coordinate and manage the end-to-end delivery of training programmes, projects
- and events.
- Oversee operational logistics including scheduling, trainer coordination, venue
- management, learning materials, attendance tracking and learner communications.
- Ensure programmes are delivered smoothly, professionally and in accordance with quality standards, funding requirements and timelines.
- Monitor programme delivery budgets, direct costs and operational efficiency to optimise resource allocation and gross margins.
- Ensure all programme administration processes are completed accurately and promptly
- Work closely with internal stakeholders including Sales, Product, Finance, HR, Infrastructure and IT teams to support successful programme implementation.
- Support the implementation of operational systems, automation and process improvements to improve efficiency and scalability.
Learner & Client Experience Management
- Ensure a positive and engaging learner experience throughout the learning journey.
- Manage learner and client communications professionally and promptly, including service recovery and issue resolution where necessary.
- Monitor and analyse learner feedback, evaluation reports and operational observations to identify opportunities for continuous improvement.
- Drive high standards of customer service and learning support to achieve excellent learner satisfaction outcomes.
Trainer & Stakeholder Management
- Build strong working relationships with trainers, facilitators and external stakeholders.
- Coordinate and support trainers to ensure training delivery standards and operational requirements are met.
- Partner with stakeholders to anticipate operational needs and proactively resolve issues.
- Support trainer onboarding, communications and scheduling coordination.
Quality Assurance & Continuous Improvement
- Ensure compliance with internal quality standards and government funding requirements where applicable.
- Identify operational gaps, risks and inefficiencies and implement appropriate improvements.
- Recommend and implement best practices to improve delivery quality, operational effectiveness and learner experience.
- Contribute actively to the enhancement of operational workflows, SOPs and delivery frameworks.
Leadership & Team Contribution
- Provide guidance and support to junior programme executives where required.
- Foster a collaborative, positive and solutions-oriented team culture.
- Contribute actively to organisational initiatives and support the achievement of departmental and organisational KPIs.
Requirements
- Relevant experience in programme and training operations management
- Is proactive, responsible and dependable
- Is committed to delivering excellent quality work
- Is service-oriented and learner-focused
- Thrives in a fast-paced and dynamic environment
- Is a strong team player who collaborates well with others
- Demonstrates initiative and ownership
- Is resilient and willing to go the extra mile when needed
- Possesses humility, integrity and a willingness to learn and grow
- Maintains professionalism and composure when managing multiple stakeholders and
- priorities simultaneously
