Senior Program Manager

JOB ROLE

Manage Large Services engagement(s) [Multi Million $] ,work closely with Customer's Senior Management and drive the team towards customer delight.

JOB RESPONSIBILITIES:

Program Management:

. Define and monitor Program Governance

. Manage all aspects of multiple related projects to ensure the overall program is aligned to and directly supports the achievement of strategic objectives.

. Manage Engagement level risks, issues and work out / drive the action plan, along with team

. Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation & excellence.

. Participate in establishing practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization.

. Work collaboratively with Development managers, Architect to drive the engagement towards customer delight.

. Manage the day-to-day activities communicate with project teams as necessary to ensure project deliverables are on schedule and within cost and quality parameters

. Communicate and collaborate with internal and external stakeholders as needed in regards to project deliverables including managing expectations, presenting and interfacing with sponsors

. Drive Steering committee(s) with customer's senior stakeholders

Team Management:

. Coach and train project teams on Software Development processes and best practices

. Keep the team motivated and drive them towards customer delight

. Understand cultural nuances and drive cross cultural teams.

Customer Management:

. Provide inputs to strategic plans and work as a extended arm for customer's Senior stakeholder

. Make decisions and communicate trade-offs and risks drive key decisions across projects

Financials and Business Acumen:

. Contribute in P&L related activities

. Identify and Drive actions for engagement's profitability improvisation

. Drive presales activities for business expansion

Desired for the Position:

. 15-18 years of Software Development experience, in BFSI domain

. 7-9 years of Program Management experience

. Experience in Managing team (s) in Offshore/Onsite model

. Should possess good communication and problem solving skills

. Should have strong client management and interaction experience

. Proficient with MS Project or similar software and MS Office applications

. Experience in leading cross-functional project teams, consisting of 30-40 members

. Strong persuasion and negotiation skills, including conflict resolution skills

. Ability to work effectively in a professional manner with technology staff, business stakeholders, end users, management and others outside the organization

. Self-motivated with ability to drive multiple projects

Future Role Progression potential ( for this role )

Nucleus believes in grooming and promoting the internal talent, based on individual's career aspirations and capability. This role leads to a path of Program Director, Regional Head - Services and beyond, in the future upon establishment of credentials by the individual.