About Us
Korn Ferry is a global consulting firm that powers performance. We unlock the potential in your people and unleash transformation across your business - synchronizing strategy, operations, and talent to accelerate performance, fuel growth, and inspire a legacy of change. That's why the world's most forward-thinking companies across every major industry turn to us - for a shared commitment to lasting impact and the bold ambition to
Be More Than.
Headquartered In Los Angeles, Our Over 9,000 Colleagues Globally Serve Clients In More Than 50 Countries. We Offer Five Core Capabilities That Span The Full Talent Lifecycle
- Organizational Strategy
- Assessment and Succession
- Talent Acquisition
- Leadership Development
- Rewards and Benefits
Job Description
OPPORTUNITY TO ENHANCE YOUR CAREER - It's about exceeding your potential.
About Korn Ferry Academy
Korn Ferry Academy is a Singapore-led initiative under Korn Ferry, leveraging the firm's global intellectual property, research insights, and leadership development expertise to deliver high-quality talent development solutions. We support organisations in building future-ready talent and strengthening workforce capability through programmes grounded in evidence-based methodologies and designed for practical application, strong participant experience, and measurable impact.
By combining world-class content with local relevance, Korn Ferry Academy equips professionals, people leaders, and HR practitioners with the skills, mindsets, and tools they need to thrive in today's dynamic and increasingly AI-enabled world.
Reporting to the General Manager, the Programme Manager role is a highly visible and pivotal role within Korn Ferry Academy. You will work closely with external corporate clients, programme participants, faculty, internal teams, and government or ecosystem partners to ensure the seamless delivery of our public and corporate learning programmes. This role operates in a fast-paced, service-driven environment where professionalism, operational excellence, and client experience are paramount.
The Programme Manager will be responsible for end-to-end programme operations, ensuring timely planning, exemplary execution, and smooth post-programme follow-through. You will be the face of our participant experience and a key enabler of our quality standards, funding compliance (where applicable), and brand reputation.
Key Responsibilities
Programme Operations & Logistics
- Plan, coordinate, and execute end-to-end logistics for public and corporate programmes, ensuring a consistently smooth learner experience
- Work closely with internal stakeholders, including the Curriculum team and Project Management Office (PMO), to finalise programme schedules, consolidate pedagogical requirements, and ensure programme readiness
- Oversee all administrative and operational tasks such as class instructions, pre-programme communications, venue arrangements, digital access, and contingency planning
Participant & Client Engagement
- Serve as the primary point of contact for participants for your assigned programmes, delivering high-quality, timely, and thoughtful customer service
- Handle all participant enquiries, registration matters, attendance records, and funding-related documentation (where applicable), ensuring accuracy and compliance
- Build strong working relationships with corporate clients, trainers, and facilitators to deliver a professional and cohesive programme experience
Programme Administration & Quality Assurance
- Maintain accurate and up-to-date programme and participant records, including attendance tracking and reporting requirements
- Manage post-programme activities such as feedback compilation, debrief preparation, and support for performance or quality reviews
- Monitor programme expenses prudently, ensuring cost-effective resource allocation
Continuous Improvement & Internal Collaboration
- Participate in internal improvement initiatives, knowledge-sharing, and cross-functional projects to strengthen team efficiency and service excellence
- Provide operational insights to contribute to enhancements in curriculum design, learner experience, systems, and processes
Professional Experience/ Qualifications
- Diploma or Degree in any discipline
- Minimum 5 years experience in a professional services environment, programme operations role, or a corporate clientfacing function
- Experience in the education, training, or adult learning sector (e.g., programme management, L&D operations, SkillsFuture-funded programmes) is an advantage
- Strong verbal and written communication skills, with confidence in facilitating or driving conversations in professional settings
- Highly IT-savvy, comfortable navigating digital platforms (LMS, CRM, TMS, etc.) and quick to adopt new systems and tools
- Proficient in Microsoft Office (Word, Excel, PowerPoint); experience with digital collaboration tools (Teams, Zoom, SharePoint)
- Excellent interpersonal skills with the ability to build rapport with participants, clients, and internal teams
- Meticulous, organised, able to multitask, and able to prioritise effectively under tight timelines
- Comfortable working independently, while thriving in a collaborative, mission-driven team environment
Korn Ferry may use AI as part of its recruitment process, but all hiring decisions are made by humans.
Internal Mobility at Korn Ferry
If you currently work for Korn Ferry or one of our affiliates, you must be eligible to apply for a different position within Korn Ferry to use the Careers Site. If you accept such a position, your benefits programs and Human Resources policies may change. Please consult with your HR contact for the new position concerning application eligibility, including any immigration/visa needs, benefit programs, and HR policies applicable to that position.
Korn Ferry is an Equal Employment Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status or any other characteristic protected by federal, state, or local law.
Background Check Disclaimer
The successful candidate will need to complete background checks as part of our recruitment process, this may include criminal, education credentials, employment history, and other background information relevant to your employment qualifications
