Senior Program Engineer (Operations)

Key Responsibilities

• Provide 24/7 L1 user, operational, cyber alert, and incident support.
• Support system verification testing after patching and maintenance activities.
• Co-manage monitoring dashboards, alerting systems, change management.
• Manage patching across applications, servers, and network infrastructure.
• Manage redundancy, backup, recovery, and disaster recovery activities.
• Manage IT asset expiry, renewal, replacement, and secure disposal.
• Manage service availability, maintenance activities, and SLA/OLA requirements.
• Implement infrastructure and change requests.
• Support technical solution analysis, design, integration, implementation, testing, commissioning, and operations.
• Support provisioning, installation, configuration, hardening, monitoring, and administration of technical systems and cloud infrastructure.
• Maintain technical documentation covering security/privacy risks, compliance, inventory, configuration, support, and change management.
• Drive continuous improvement in infrastructure reliability, support, and operational efficiency.

Requirements

• Diploma/Degree in Computer Science, Computer Engineering, IT, or related field.
• Minimum 5 years experience in IT Operations or IT Service Delivery, including infrastructure and network operations.
• Experience in IT service delivery and SLA/OLA management.
• Knowledge/experience in AWS/Azure, virtualisation, Windows/Linux, networking, cybersecurity, DevOps/DevSecOps, databases, middleware, or systems integration.
• Good troubleshooting, analytical, communication, and stakeholder management skills.
• ITIL certification is highly desirable.
• Project management knowledge and familiarity with AI are advantageous.