Key Responsibilities
Application Customer Support:
- Ensure that OEM programs meet or exceed goals in areas including customer satisfaction, compliance, quality, and team member performance.
- Implementing and managing changes and interventions to ensure project goals are achieved.
- Facilitate communication between Tekion and OEM and internal teams.
- Identify opportunities to improve Tekion solutions using inputs from OEM.
- Producing accurate and timely reporting of program status throughout its life cycle.
- Analyzing program risks.
- Product related responsibilities around OEM Program, integrations, and design.
DRP or Partner Integration:
- Identify, engage, and develop relationships with major key stakeholders at OEM and vendor partner levels.
- Identify scope, timeline, and necessary stakeholders for OEM and Vendor integrations.
- Create integration timeline in alignment with OEM, as well as product/engineering teams to meet agreed upon delivery dates.
- Drive integrations together with OEM partner, identify fastest path to success, and develop strategies to avoid and overcome blockers.
- Introduce and present Tekion products and services at all OEM and vendor partner levels.
- As required, understand integration needs with vendor partners and drive those integrations together with Product/Engineering team to completion.
- Train field team on how to use/test integrations.
- Become an expert on DMS integrations on both the OEM side as well as the vendor partner side.
- Represent Tekion at conferences and trade shows as required.
- Work with OEMs, dealers and vendor partners to identify use cases, integration requirements, business cases and end-user experiences.
- Oversee and own the entire integrations process end-to-end.
- Establish trusting communication with our commercial, product and engineering teams.
- Succinct communication with your customers, for example when speaking with CIOs/CTOs.
Skills and Experience
- 7+ years project/program management experience
- Define product requirements, prioritization and drive ongoing collaboration with our world-class product and engineering teams
- Sales mindedness and/or experience considered plus.
- High level of interpersonal communication skills including.
- Responsible, organized, creative, and excellent attention to detail.
- Must be proficient in Software Products such as - Word, Excel, SharePoint, Confluence and PowerPoint
- Strong business ethic
- High energy, self-starter with the ability to exceed in team and independent environments.
Preferred Skills
- Experience working in the automotive retail industry
- Experience working at or with OEMs
- Experience with Dealer Management Systems (DMS)
- Experience with Product Management / Integrations
