Focus and responsibility for after sales quality related tasks
Responsible for setting up improvement activities on dedicated products.
Driving Product Quality Circle within dedicated parties (Sustaining Teams, Platform leaders, HOD's ..)
Central part of improvement team in sense of input, coordinator, support on dedicated tasks.
Supporting escalation in the after sales area (NPI or customer escalation)
Participating in customer quality calls and task force meeting.
Close collaboration with the product line & technical support according to the learning's out of onsite trouble shooting and raising preventive knowledge within the organisation.
Lead all project related documentation and ensure communication (8D-Report, action plans and follow up)
Initiating and supporting product related analysis
Interaction with production facility
Participate customer audits and customer improvement programs.
Preparation of after sales data and KPI monitoring and reporting.
Education
Minimum Degree in Mechanical / Electrical / Mechatronics / Machining related with 3 years working experience in similar industry.
Knowledge in project management and Quality Tools
Work experience
Good understanding of reliability theories & methods (DFMEA, SPC, 8Ds…) and semiconductor manufacturing processes,
Experienced in quality methods, data analysis and continuous improvement.
Being in a driver role and push improvements,
Fast ability to understand company structure and interact with many interfaces
Expertise and methodology
Knowledge in process management for product related business processes, specifically design, engineering, SCM and production (i. e. operational)
Familiarity with cleanroom protocols (class 10/100) and semiconductor workflows
Competency in MS-office for data analysis, reporting & presentation
Familiarity with the Atlassian JIRA system
Other requirement criteria
Capabilities in analysis, and creation of measures
Driving and Setting standards and defining roles and responsibilities in own job, processes, and departments
Agile in sense to drive improvements, but to accept progress on a pragmatic level.
Flexibility and practice-oriented proceeding, reacting on rapid moving situations and taking appropriate initiatives.
Experience in handling Die attach equipment is nice to have
