Senior Product & Operations Manager

Company Overview:
We are a technology-driven company developing digital platforms and data-enabled solutions. Our work focuses on building and supporting internal systems that enable scalable operations across multiple functions.

Job Description:

• Support the development and coordination of product workflows and operational processes

• Manage day-to-day delivery activities across internal teams and external partners
  Assist in planning, documenting and executing product and system improvements
  Monitor platform performance, user feedback and operational metrics
  Contribute to continuous process optimisation and operational efficiency

• Ensure timely communication and coordination across relevant stakeholders

Responsibilities:

• Translate product and operational requirements into structured tasks and action plans

• Coordinate activities across product, engineering and operational teams

• Maintain documentation, process guidelines and workflow standards

• Track progress of deliverables, identify issues and support resolution
  Manage vendor and service-provider relationships where required

• Review data and system performance to support operational decision-making

• Conduct basic user research and feedback collection to inform improvements
  Prepare regular updates and reports for internal stakeholders
  Support quality assurance checks and release processes

• Contribute to implementation of tools, dashboards or workflow automation

• Assist in ensuring compliance with internal policies and operational procedures

Requirements:

• 4 to 8 years of experience in product management, operations, project management or related roles

• Experience working with digital platforms, data-driven systems or technology products

• Strong organisational, coordination and communication skills

• Ability to work with cross-functional teams and manage multiple tasks

• Analytical mindset with familiarity using productivity or data tools

• Good documentation and reporting abilities

• Degree in any field or equivalent professional experience