Seasoned professional who balances customer needs with business objectives whilst leading product initiatives from conception through market success.
Works closely with engineering, design and business teams to deliver products that create significant customer value.
Product Strategy and Vision
- Define and communicate product vision and strategy aligned with objectives and opportunities
- Conduct comprehensive customer needs assessment (user interviews, surveys, and research) to identify customer pain points, and product opportunities
- Develop and maintain product roadmap that balances short-term delivery commitments with long-term strategic initiatives
- Work with Business Owner on product decisions including feature prioritisation, and resource allocation
Cross-Functional Leadership
- Collaborate with engineering teams to translate product requirements into detailed specifications, user stories, and acceptance criteria
- Partner with design teams to ensure user experience excellence and product usability that meets expectations
- Develop go-to-market strategies, positioning, and messaging for phased product launches
- Coordinate with customer success and support teams to ensure successful product adoption and ongoing satisfaction
Product Performance and Optimisation
- Define and track key product metrics to measure success and identify improvement opportunities
- Conduct regular product performance reviews and data analysis to inform product decisions and optimisation strategies
- Lead product experimentation to validate hypotheses
- Drive continuous product improvement through iterative development cycles and customer feedback integration
Required Skills - Strategic and Analytical
- Strong strategic thinking capabilities with experience developing product strategies aligned with business objectives
- Excellent analytical skills with proficiency in data analysis, metrics interpretation, and evidence-based decision making
- Experience with market research methodologies, customer segmentation, and competitive analysis techniques
Required Skills - Leadership and Communication
- Exceptional communication and presentation skills with ability to articulate product vision to diverse audiences
- Strong leadership and influence capabilities with demonstrated ability to drive consensus and motivate cross-functional teams
- Experience facilitating workshops, stakeholder meetings, and strategic planning sessions
- Proven ability to manage stakeholder expectations and navigate complex organisational dynamics
- Mentor and lead Junior Product Manager(s).
Required Skills - Technical Understanding
- Solid understanding of software and ServiceNow development
- processes, technology platforms, and product architecture
- Familiarity with agile development methodologies, user story writing, and backlog management practices
- Experience with product management tools such as Jira and Confluence for roadmap management and collaboration
Required Qualifications
- Bachelor's degree in Information Technology, Computer Science, Engineering, or related field
- Minimum of 7 years of product management experience in technology or software environments
- Demonstrated track record of successfully launching and scaling two SaaS product implementations (ServiceNow highly preferred)
- Strong experience managing products with multiple stakeholders, competing priorities and regulatory compliance
- Proven ability to work effectively in fast-paced environments with evolving requirements and tight delivery timelines
