Roles and Responsibilities:
- Define and execute product vision and roadmap for cross-border payment services, with a focus on delivering a delightful and seamless customer experience.
- Drive end-to-end product development including conceptualisation, design, build, test and deployment by working with UI/UX, technology, operations and compliance teams.
- Manage external partners by integrating to their solution platforms and setting proper operational/support processes as part of implementation.
- Define and execute project plans, breaking down tasks, mapping dependencies and identifying the critical path to ensure high quality and on-time product deliveries.
- Perform regular competitive landscape analysis including pricing, features, target customers, support/SLA etc. to ensure effective market positioning of our products.
- Identify and implement opportunities to drive innovation, revenue and volume.
- Set product pricing and manage end to end costs to ensure product profitability with a short and long term view.
- Collaborate with the Sales & Marketing team to develop customer value propositions, marketing collaterals and training materials.
- Review and ensure proper processes and controls are in place for risk mitigation and compliance with applicable policies and regulations.
- Understand/define/track product metrics and collect user feedback to optimise user experience and performance.
- Support post-implementation tasks such as user training, problem investigation e.g. payment rejections, post implementation review and escalation.
- Act as internal product expert to answer product related questions.
What are we looking for:
- Minimum Bachelor's Degree (Computer Science is highly preferred).
- 5-8 years of experience in a product management/development role (experience in cross-border or QR code payments is highly preferred).
- Strong analytical ability, attention to details and data-driven decision making ability.
- A can-do attitude, willingness to learn and listen, ability to work independently, and strong drive to get things done.
- Excellent communication skills to manage internal and external stakeholders.
- Fast learner and ability to thrive in a high stress environment.
