Role Overview:
We are looking for a hands-on Senior Product & Application Engineer to bridge customers, R&D, and regional support teams. This role focuses on product innovation, technical pre- and post-sales support, and driving successful product introduction within a complex manufacturing environment.
Key Responsibilities:
Technical Product Management:
- Collect process, production, and competitor insights directly from customer sites.
- Identify and propose new product ideas and innovations to strengthen the product and service portfolio.
- Support new product introductions, including launches, demos, trade shows, and customer evaluations.
- Conduct feasibility studies and support customer sample builds.
- Participate in R&D activities covering product definition, requirement engineering, and testing (in-house and on-site).
- Define software requirements and feature enhancements using structured tools (e.g. JIRA).
- Build strong technical expertise through close collaboration with Product Line, R&D, and global support teams.
Pre- & Post-Sales Technical Support:
- Conduct product evaluations, benchmarking, and customer demonstrations.
- Support Sales and Commercial teams during pre-sales engagements.
- Act as the primary technical interface for assigned key accounts.
- Provide timely technical updates and guidance to Sales and CPM teams.
- Investigate on-site issues and work closely with Software and Hardware Engineering to resolve problems efficiently.
Knowledge Transfer & Training:
- Maintain and troubleshoot demo equipment when required.
- Deliver technical training to Field Service Engineers and customers on existing and upcoming platforms.
Requirements:
- Diploma or Degree in Mechanical, Electrical, or Mechatronic Engineering.
- Minimum 5 years in a complex technical or engineering environment.
- At least 3 years in product support or customer-facing technical roles.
- Experience in the semiconductor backend industry is required Flip Chip process knowledge is a strong advantage.
If interested, please submit your application to [Confidential Information] with your expected salary and resume.
We regret that only short-listed candidates will be contacted shortly. By submitting your application or resume, you agree to the collection, use, retention, and sharing of your personal information with potential employers for their assessment.
JDA WMS Pte Ltd | EA Personnel: Pham Thi Tuyet Mai
EA License No: 23S1595 | EA Registration No: R25127838
