Summary of Role:
Engagement Portfolio Lead, Singapore Public Sector, is a senior delivery role which ensures delivery excellence for the assigned programs, delivering with high customer satisfaction delivering pro.
The individual needs to have good experience managing large-scale complex projects from delivery timeline, quality, budget and customer satisfaction.
Role Responsibilities
- Owns & program manages large scale development/ implementation delivery from account perspective
- Owns end-to-end delivery for delivery commitments to client from account perspective
- Owns and decides multi-service line solutions involving final bid estimation and solution review
- Develop and build sustainable delivery organization both at account/project levels
- Owns delivery accountability for the project(s) and also drives delivery efficiencies
- Manages Cost of Delivery for clients, establishes budgets, success metrics and transformation roadmaps, engages client stakeholders for delivery reviews/issues
- Co-owns, along with Engagement Delivery Partner: reporting requirements related to projects, P&L maintenance, revenue growth, NPS score, designing Profitability Enhancement Program and tracking, claiming change requests
- Responsible for people management (direct reports of project managers / Lead/ Solution Architects)
- Involves in hiring decisions, finalizing appraisals and people development plans.
- Responsible for overall motivation and morale of the resources in the account(s)
- Support presales related activities for account delivery for Budgetary or Tenders .
Skills & Experience
- Proven delivery management experience with at least 15 years of experience managing large programs / multiple large-scale projects for large clients with complex and heterogeneous technology landscape, covering the full SDLC. With recent 5 years focusing on Singapore government sector.
- Strong experience in delivering projects using Agile Scrum/ Agile Safe methodologies.
- Experienced in Digital transformation journeys of the customer in technology areas including Data, Digital Engineering and Cloud.
- Strong understanding of Singapore Government delivery, include contracting, government platforms (GCC, GDC, GPC, SingPass etc)
- Degree in an IT related discipline. Requisite Certification.
- Ability to identify and drive issues to a quick resolution while balancing the needs of the business, the customer and the team;
- Proven record in team and organizational leadership skills working with senior management and individual contributors; extensive experience managing and mentoring collaborative cross-functional teams; ability to provide leadership and direction to project/ project(s) teams and the organization to ensure successful execution; consummate team player with a positive, flexible and creative approach.
- Strong experience and understanding of upsell/ cross sell to grow footprint in the designated account(s).
- Strong understanding of technology trends and usage in business areas.
- Have prior experience supporting presales related activities
EA Reg. No. 25C2690 | EA License No. R1330510
