PURPOSE
This role will be responsible to support policy servicing transactions for individual life insurance, which includes ensuring good quality of processing and meeting our target turnaround time, complying to risk control mechanisms and delivering remarkable service experience to our customers and intermediaries.
KEY ACCOUNTABILITIES
- Support day to day life policy servicing operations by ensuring that service requests and transactions are processed accurately and timely.
- Comply with relevant regulations, company guidelines and internal procedures.
- Work with the team to ensure that the team's key performance objectives are achieved and able to meet individual productivity targets.
- Support process improvement by identify opportunity to improve operations efficiency and work with the functional lead to streamline the processes.
- Handle customers and intermediaries enquiries, feedbacks and complaints, and provide service recovery.
- Review the root cause of any system issues and work with IT and other stakeholders to fix the issues.
- Involved in new product launches and system enhancements discussions
- Participate in user acceptance testing
- Support the company's initiatives in achieving its financial goals and objectives
- Support other ad hoc tasks and projects assigned
QUALIFICATIONS / EXPERIENCE
- Diploma or Degree holder
- At least 4 years of experience in life insurance operations, in particularly policy servicing
- Possess relevant insurance certificates such as M5, M8, M9, HI, PGI and BCP will be preferred
KNOWLEDGE & TECHNICAL SKILLS
- Good knowledge in life, health and investment linked insurance.
- Familiar with insurance and investment linked guidelines.
- Good verbal and written communication skills.
- A team player
- Good time management and prioritisation skills
- Proficiency in MS Office skills
- Experience in Life Asia will be preferred.
