We are looking to hire Learning Operations & Training Program Specialists to support and scale our global learning and enablement operations. The role will focus on managing training requests, global ticketing, stakeholder coordination, and operational excellence across regions. Candidates will work closely with internal teams, partners, and customers to ensure timely, high-quality execution of learning offerings.
Key Responsibilities
Training & Learning Operations
- Manage and process training requests end-to-end using internal tools, ensuring accuracy, prioritization, and timely closure
- Oversee training request queue health and backlog management
- Support Learning Offerings operations from intake to delivery
- Manage all private and public training scheduling and coordination
Ticketing & Operational Support
- Handle and govern global ticketing operations in Salesforce, ensuring SLA adherence
- Monitor global ticketing dashboards to track performance, trends, and escalations
- Drive reconciliation and closure of operational backlogs and ad-hoc projects
Communication & Request Management
- Proactively monitor and respond to Slack and Email channels for operational requests and escalations
- Ensure timely execution and clear communication across all support channels (attend meetings, represent their area of responsibility, good with verbal and written communication)
Stakeholder & Regional Ownership
- Act as a primary point of contact for regional stakeholders across APJ (including Korea), EMEA, and AMER
- Lead customer kick-off calls and initial engagement discussions
- Coordinate closely with internal teams including Sales, Marketing, Enablement, and Partner teams
Reporting & Analytics
- Prepare and deliver weekly and monthly operational reports for internal stakeholders and leadership
- Own dashboard reporting and analytics for training and partner programs
- Track monthly revenue, vouchers, and operational metrics where applicable
Quality, Playbooks & Process Improvement
- Lead quality assurance reviews to ensure process adherence
- Develop, maintain, and continuously improve operational playbooks and documentation
- Identify gaps, recommend process improvements, and drive operational efficiency (Lead enablement sessions for topics where you own/have expertise on)
Marketing & Enablement Support (Role-based)
- Collaborate with all the stakeholders on enablement initiatives
- Coordinate and support marketing and field events, including World Tour initiatives
- Support various requests and marketing-driven training programs
Required Skills & Qualifications
- Strong experience in operations, learning programs, or enablement support
- Hands-on experience with LMS like Salesforce, Airtable (or similar tools)
- Excellent written and verbal communication skills
- Proven ability to manage multiple requests and stakeholders across regions
- Strong analytical and reporting skills
- Demonstrated capability in managing escalations, troubleshooting complex operational issues, driving process innovation, and leveraging AI/automation to improve efficiency and scale
