Senior Operations Manager

Key Responsibilities

1. Strategic Operations Management

. Oversee daily operations across all outlets to ensure service excellence and operational consistency.

. Develop and implement operational strategies aligned with company growth objectives.

. Lead new outlet openings, business expansion planning, and operational restructuring when required.

. Drive performance improvements and standardization across outlets.

2. Financial & P&L Management

. Oversee full Profit & Loss (P&L) accountability for all outlets.

. Prepare annual budgets, sales forecasts, and financial projections.

. Monitor revenue, food cost, labour cost, and operational expenses.

. Implement cost-control measures to optimize profitability and efficiency.

3. Leadership & Workforce Management

. Lead, supervise, and evaluate outlet managers and senior team members.

. Develop manpower planning strategies, including hiring, training, and performance evaluation.

. Establish KPIs and performance benchmarks for management teams.

. Ensure proper workforce scheduling and productivity optimization.

4. Compliance & Regulatory Oversight

. Ensure compliance with Singapore regulations, including SFA, NEA, MOM, and workplace safety requirements.

. Oversee hygiene standards, food safety protocols, and operational SOP implementation.

. Liaise with authorities and external stakeholders when necessary.

5. Quality & Customer Experience

. Ensure consistent customer service standards across all outlets.

. Monitor customer feedback and implement service improvement initiatives.

. Develop service excellence programs and staff training frameworks.

6. Procurement & Vendor Management

. Oversee supplier selection, contract negotiation, and cost management.

. Monitor inventory control systems and supply chain efficiency.

. Optimize procurement processes to ensure quality and cost competitiveness.

7. Business Development & Growth

. Identify revenue growth opportunities and new market segments.

. Support marketing strategies and promotional campaigns from an operational perspective.

. Analyze market trends and competitors to support strategic decision-making.

Authority & Decision-Making

. Authorized to make operational and budgetary decisions within approved limits.

. Responsible for recommending business expansion strategies and operational improvements to the Board/Director.

Requirements

. Minimum 10 years of experience in F&B operations, with at least 5 years in senior management.

. Proven experience in multi-outlet management.

. Strong financial acumen and operational leadership skills.

. Fluent in English.