Senior Operations Manager - Global COE

About Hytech

Hytech is a leading management consulting firm headquartered in Australia and Singapore, specialising in digital transformation for fintech and financial services organisations. We deliver end-to-end consulting services and provide robust middle- and back-office solutions that enable our clients to optimise operations, enhance efficiency, and stay ahead in a fast-evolving digital landscape. Our client portfolio includes top global trading platforms and leading crypto exchanges.

With more than 2,000 professionals worldwide, Hytech has a strong and growing international presence, with offices across Australia, Singapore, Malaysia, Taiwan, the Philippines, Thailand, Morocco, Cyprus, Dubai, and beyond.

About the Role

We are building a Global Operations Center of Excellence (COE) to drive scale, consistency, and operational excellence across multiple markets. This role sits at the heart of how we design, optimize, and standardize processes globally partnering closely with regional ops leaders, product, tech, and data teams.

What You'll Do

• Develop and implement standardized global operational processes and best practices within the COE function.
• Manage the performance and continuous improvement of core operational activities across international regions.
• Analyze key operational metrics and performance data to identify trends, risks, and opportunities for enhancement.
• Collaborate with regional operations leaders and cross-functional stakeholders to ensure alignment and drive global initiatives.
• Lead and mentor a team within the Global COE, fostering expertise and capability development.

What We're Looking For

• 10+ years of experience in operations, COE, ops excellence, strategy, or transformation roles
• Strong background from big tech / fast-scaling companies (e.g. e-commerce, internet, fintech, marketplaces)
• Experience operating in multi-country / regional / global environments
• Proven track record in: Process optimization & standardization; Building frameworks that scale
• Managing complex stakeholders across levels and geographies
• Strong analytical and problem-solving skills; comfortable working with data
• Excellent communication skills in both English and Chinese to be able to communicate with chinese speaking stakeholders.
• Hands-on, structured, and comfortable in fast-changing environments