Key Responsibilities:
- Overseeing daily operations across multiple outlets to ensure operational efficiency and excellence in service delivery.
- Monitor sales and report for sales metrics to management
- Developing and implementing strategic sales plans to drive revenue growth and enhance customer engagement within the beauty sector.
- Managing staff scheduling, performance, and training to ensure high-quality customer service and product knowledge.
- Addressing customer feedback and resolving any complaints with professionalism to ensure customer satisfaction and loyalty.
- Ensuring smooth store operations, efficient inventory control, and compliance with company standards
Qualifications /Experience
- Experience in retail management, preferably within beauty or retail
- Strong leadership capabilities with a proven track record of motivating and managing multiple teams
- Exceptional customer service orientation with experience in professionally handling complaints
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