Senior Officer/Manager, Chargeback, Group Tech & Operations

• Analyzing of various chargeback scenarios
• Processing of chargeback request
• Provide operations support on administrative task and projects eg data entry and documentation handling
• Complete all requests with accuracy and within the agreed Service Level Agreement
• Manage and resolve customers and business units feedback/complaints and queries promptly
• Identify opportunities to improve productivity, risk controls, efficiency and service quality in the team
• Support in digitization effort driven by the management and ad-hoc /admin tasks assigned

Requirements:

• A recognized degree holder with 1-2 years of working experience
• Open to entry level, training is provided
• Meticulous with an eye for details and quality mindset
• Strong cross-functional collaboration and communications skills, driving outcomes through influence and negotiations
• Open to contract role