Senior Officer, Corporate Client Services

Job Description

Job Responsibilities:

• Deliver high-quality service to corporate customers across calls, emails, written correspondence, and digital channels.

• Respond to customer enquiries accurately and within committed service turnaround times.

• Process customer requests and transactions in accordance with Bank policies, procedures, and service standards.

• Resolve customer issues and complaints efficiently, ensuring complete documentation and follow-up.

• Maintain confidentiality of customer information and adhere to all compliance and control requirements.

• Educate customers on products, services, and self-service channels.

• Utilize banking systems and tools effectively.

• Meet productivity, quality, and service level targets.

• Participate in training and maintain current knowledge.

• Stay informed of industry developments and competitor offerings.

Job Requirements

• Diploma or Degree in any discipline.

• Experience in banking, customer service, or contact centre is advantageous.

• Strong customer-centric mindset.

• Excellent communication skills.

• Good analytical and problem-solving abilities.

• Open to work staggered hours