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Senior Officer, Chargeback, Card Operation Processing Center

United Overseas Bank Limited


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0-2 Years
3,000 - 5,000 monthly SGD
14 days ago
42 Viewed
0 Applied

Job Description

Job Responsibilities

. Analyzing of various chargeback scenarios

. Processing of chargeback request

. Provide operations support on administrative task and projects eg data entry and documentation handling

. Complete all requests with accuracy and within the agreed Service Level Agreement

. Manage and resolve customers and business units feedback/complaints and queries promptly

. Identify opportunities to improve productivity, risk controls, efficiency and service quality in the team

. Support in digitization effort driven by the management and ad-hoc /admin tasks assigned

Job Requirements

. A recognized degree holder with 1-2 years of working experience

. Open to entry level, training is provided

. Able to multi-task and cope with change and diversity in a fast-paced environment

. Possess strong analytical and problem solving skills, able to think objectively and think outside the box when analyzing issues

. Meticulous with an eye for details and quality mindset

. Strong cross-functional collaboration and communications skills, driving outcomes through influence and negotiations

. Proficient in the use of Microsoft Office, specifically Microsoft Excel, Word & Powerpoint

. Team player, self-motivated and resourceful

. Open to contract role

Last Updated: 24-07-2024 01:22:19 PM
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