Senior Officer, Branch Digital Executive

Providing Advisory / Driving Business
. Engage customers through in-branch interactions and outbound calls to identify banking needs and offer tailored solutions.
. Provide advisory solutions in accordance with customer needs. Example UOB TMRW / BizSmart, Corporate loans, Housing loans, Deposit Acquisition and others for all segments.
. Drive digital adoption by educating customers on the benefits and usage of UOB's digital channels and services.
. Support and perform account opening, guiding customers through both digital and physical channels to ensure a seamless and personalized start to their banking journey.

Support Branch Operational & Risk Culture

. Assist with the running of daily branch operations, such as checking of Account Opening, Branch Administrative duties and back-office activities for fulfillment of daily branch transactions.
. Maintain a professional and organized workspace in line with the bank's clean desk policy to ensure confidentiality and operational efficiency.
. Maintain vigilance in operations, promptly escalate risk issues, and ensure full compliance with bank policies to safeguard customer and bank interests
. Risk and control issues are adequately addressed and resolved on a timely basis.
. Ensure that all relevant policies / frameworks and controls are complied with.
Self-Development
. Participate in structured upskilling programs such as digital tools training, customer service workshops, and product knowledge sessions as part of continuous upskilling to develop the competencies necessary for delivering high service standards.

. Additional responsibilities may be assigned by the Branch Manager or Deputy Branch Manager to support branch goals

Job Requirements

• Diploma/Degree in Business, Finance, or related field.

• Strong communication and customer service skills.

• Ability to provide advisory solutions across banking products.

• Comfortable with digital tools and promoting digital adoption.

• Detail-oriented with good organizational and compliance awareness.

• Periodic rotation across different branches based on business needs

• Customer-focused, adaptable, and committed to continuous learning.