Responsible for day-to-day network operations and project delivery, ensuring high availability, performance, and security of the enterprise network infrastructure. The role requires close collaboration with internal teams and external vendors.
Key Responsibilities
- Provide BAU network operations support (monitoring, troubleshooting, incident resolution)
- Manage and maintain network infrastructure (firewalls, switches, wireless, load balancers, VPN)
- Support and deliver network projects and enhancements
- Monitor network performance and ensure availability and reliability
- Perform patching, firmware upgrades, and security configurations
- Handle network-related service requests and escalation
- Work with vendors and partners for issue resolution and implementation
- Maintain network documentation, diagrams, and asset inventory
- Ensure adherence to change management and configuration policies
- Support audit requests and maintain required artefacts
- Update security standards and baseline documents
- Participate in procurement and deployment of network solutions
- Provide standby support when required
Requirements Experience & Skills
- At least 5 years of hands-on experience in network and security infrastructure
- Strong knowledge in Firewall (e.g. Palo Alto), Switching and routing, Wireless and NAC (e.g. Aruba, ClearPass), VPN and remote access, Load balancers (e.g. F5, Alteon)
- Exposure to SD-WAN, VXLAN, and cloud (AWS) preferred
- Experience in network project delivery and operations
Qualifications
- Relevant certifications (e.g. CCNP/CCIE) preferred
- Additional certifications (e.g. Network+, CISSP) are an advantage
- Bachelor Degree in computer science, computer engineering or equivalent
Key Competencies
- Strong troubleshooting and analytical skills
- Good communication and stakeholder management
- Ability to work independently and under pressure
- Proactive, adaptable, and continuous learning mindset
- Strong ownership and accountability
Others
- Willing to support after office hours when required
