Job Description
The Network Engineer plays a key role in ensuring the reliability, security, and performance of the company's network infrastructure. This position involves supporting IT and infrastructure projects, managing network policies, and maintaining compliance with industry standards. The engineer will be responsible for monitoring network health, troubleshooting issues, and providing technical expertise to various business units. The role also requires participation in audits and occasional after-hours support to maintain seamless network operations.
Responsibilities
- Work with stakeholders to gather requirements
- Design and implementation of network solutions (as a part of the Network Engineering team)
- Maintain and update detailed network documentation
- Provide escalation point for resolving complex problems requiring advanced skills and research capability
- Maintain vendor relationships and ensure compliance with licensing and support agreements
- Manage projects utilizing remote hands vendors and internal staff
- Provide support knowledge sharing, authoring, and maintenance of system run books and documentation
- Independent worker who drives work to completion based on pre-devised project plan
- Communication with customers and team members throughout project assignments; reports back progress through project management system at regular intervals.
- Support 24x7 Network Operations and on-call activities.
- Perform incident and change management according to ITIL processes.
- Provide timely updates to stakeholders until service restoration is complete.
- Prepare the incident report (RCA) and recommend long-term improvements to prevent recurrence.
Qualifications
- Minimum five years experience as a network engineer responsible for a primarily Cisco and Fortinet based network.
- Expert knowledge of Cisco and Fortinet FortiGate Firewalls products, their functionality, configuration and best practices.
- Strong hands-on experience with Cisco routing, switching, Meraki wireless, and FortiGate firewalls.
- QoS, IPSLA, DMVPN, WAN, MPLS, SIP, PRI, IPSEC, STP
- Working knowledge of security infrastructure, such as firewalls and proxies (or analogous tools)
- Working knowledge of BGP, EIGRP, OSPF
- Working knowledge of Microsoft Windows networking configuration and protocols
- Error investigation, Troubleshooting, and Root Cause Analysis
- Experience in data center industry
- Cisco Certification Network Professional certification or higher
- Familiarity with SolarWinds monitoring platform
- Cisco – 5 – 10 years (route (OSPF, BGP, EIGRP), switch, DMVPN, IPSec, SSL VPN)
- Fortinet, Palo Alto – 3-4 years (Firewall)
- zScaler Experience
- Experience Cisco DNA/ISE
