Senior Merchant Risk & Onboarding Specialist

About Us

Finmo is a next-generation Treasury Operating System that enables CFOs to see their financial operations in real time and forecast what's coming next. It unifies payments, cash and liquidity management, FX risk management, and financial reporting into a single intelligent platform, transforming fragmented data into connected, actionable intelligence.

Finmo is backed by leading fintech investors. Our oversubscribed US$18.5M Series A was co-led by PayPal Ventures and Quona Capital, with participation from Citi Ventures, bringing total funding to US$27M.

We are also recognized by respected industry institutions, including:

• CB Insights Fintech 100 (2025) — named among the 100 most promising private fintech companies

• Forbes Asia 100 to Watch (2025)

Founded in 2021, Finmo is headquartered in Singapore, with additional offices in Australia, Malaysia and India, and plans for further global expansion, we are committed to upholding core values such as curiosity, integrity, attitude and customer-centricity. We foster a culture that encourages thoughtful risk-taking and problem-solving, aiming to balance perfection with timely execution.

For more information, please visit our website at www.finmo.net

We are hiring a Senior Merchant Risk & Onboarding Specialist to take ownership of Finmo's Merchant onboarding and KYB lifecycle. This is not a passive, process-driven role. This is for someone who wants to:

• Step up into ownership of onboarding decisions; not just execute checklists
• Operate at the intersection of Compliance, Risk, and Operations;
• Brings investigative judgment, not just document processing discipline
• Help shape the next generation of onboarding (AI-assisted, high-speed KYB);

You will be responsible for end-to-end onboarding execution, risk assessment, and continuous improvement of onboarding workflows — ensuring that Finmo can onboard merchants quickly, safely, and in line with global regulatory expectations.

This role requires someone proactive, forward-looking, and comfortable operating in a fast-paced, technology-driven environment, possess strong working knowledge of AML/CFT, KYB, merchant risk, onboarding controls, and regulatory expectations applicable to payments businesses.

Most importantly, you will bring passion for building robust onboarding controls, scalable KYB processes, and strong operational discipline with a focus on fostering a strong culture of compliance and operational excellence across the organization.

Key Responsibilities:

1. End to end Merchant Onboarding

• Own and drive KYB onboarding from submission through assessment to decision
• Break down business models quickly and identify real risk (not just checklist compliance)
• Map ownership structures, identify Ultimate Beneficial Owners (UBOs), and validate legitimacy of businesses
• Make clear, defensible onboarding decisions — not just escalate everything upstream
• You will be accountable for outcomes, not just process

2. Risk-based Decisioning

• Take ownership of merchant risk approvals (within delegated authority)
• Support and contribute to high-risk Enhanced Due Diligence (EDD) reviews
• Apply judgment — balancing commercial urgency vs regulatory risk
• Ensure every decision is documented, justified, and audit-ready

3. Speed + Quality = Non-negotiable

• Operate with a strong bias for speed, without compromising control
• Reduce onboarding turnaround times through better judgment and prioritisation
• Avoid unnecessary friction — but never at the expense of regulatory risk

4. Build, Not Just Execute

• Identify bottlenecks and inefficiencies in current onboarding flows
• Actively improve how we onboard:
• Smarter data collection
• Better use of tools
• Cleaner workflows
• Partner with Compliance and Product teams to implement:
• AI-assisted onboarding tools
• Automation in KYB, screening, and risk scoring

5. Cross-Functional Collaboration

• Partner with Compliance, Operations, and Product teams to ensure consistent onboarding standards, serving as the operational bridge between:
• Compliance (policy and escalation alignment)
• Gateway Operations (execution)
• Product / Engineering (system improvements)
• Translate regulatory expectations into practical onboarding execution
• Act as a subject matter expert in onboarding and KYB processes
• Provide guidance and support to junior team members where required

6. Stay Audit-Ready at all times

• Ensure all onboarding decisions are traceable, justified and consistent
• Be comfortable with scrutiny from regulators, banking partners and Internal audit
• Contribute to a strong culture of compliance, integrity, and operational excellence.

Experience

• 6+ years of experience in onboarding, KYB, financial crime compliance, or risk operations within financial services, fintech, or payments
• Strong hands-on experience in Merchant onboarding, risk assessment and classification, RFIs and EDD case handling
• Strong working knowledge of AML/CFT frameworks and onboarding best practices
• Familiar with onboarding / KYB tools (e.g. Trulioo, Onfido, WorldCheck or similar)
• Exposure to payments, fintech, MSB, card acquiring or VASP environments is a strong plus
• Experience working in fast-paced, high-growth environments is preferred
• Hands-on experience working with cross-functional teams (Legal, Product, Engineering, Risk, and Operations) as a valuable team player

Technical Knowledge

• Strong background in cross-border payments, digital wallets, remittance, or money services businesses (MSB).
• Industry certifications such as ACAMS, ICA, or OCEG Compliance & Risk Management qualifications.
• Experience implementing compliance and regulatory technology (RegTech) solutions, process automation, or AI-driven risk management systems.
• Project management expertise (PMP, Lean Six Sigma, or equivalent) is a plus

Our Commitment to Workplace Fairness

Finmo is an inclusive, people-first workplace that values merit and performance. We are committed to equal opportunities for all, in compliance with the Tripartite Guidelines on Fair Employment Practices and the Workplace Fairness Act (WFA). We provide a supportive environment for our team to grow, and evaluate all candidates based on merit, performance, and role fit; free from discrimination on the basis of age, race, gender, religion, marital status, or disability.

At this time, we are only able to consider candidates who are already authorised to work in Singapore.

Note: Submissions by recruitment agencies will not be accepted. Only shortlisted candidates will be contacted.

Thank you for your interest in pursuing a career with Finmo!