Location - flexible
As a logistics company, DHL is preparing to meet the growing supply chain needs of Data Centers and powers some of the world's most advanced data center ecosystems.
As cloud computing, AI, and hyperscale infrastructure continue to scale at record speed, DHL provides the integrated, mission critical logistics support required to keep these environments running, supporting the full lifecycle of data center infrastructure - from global transportation of high value IT hardware to onsite, mission critical White Glove services inside live facilities.
In a global business like ours, the opportunities are endless. So, join us, work with us, grow with us and stay with us. Discover the positive impact you can make and build an amazing career with us.
Role Overview
You will define and scale DHL's global White Glove capability for Data Center Logistics - creating the technical standards, methods, and tools that ensure safe, precise, and consistent handling of high value IT hardware inside data centers.
This role bridges onsite technical execution (rack/stack, cabling, migrations, chain of custody) with a strong understanding of the end to end supply chain that moves equipment from transport warehouse staging installation.
What You'll Own:
- Build global White Glove methods (rack/stack, cabling, migrations, ESD, handling protocols).
- Create SOPs/MOPs, checklists, quality controls, and risk standards.
- Design the White Glove technician ce rtification program (skills, training, assessment).
- Standardize vendor execution and define service quality requirements across regions.
- Ensure White Glove methods align with upstream logistics flows (inbound delivery, staging, RMA, reverse logistics).
- Support major customer pursuits with technical SME input.
- Drive process improvement, audit routines, and global consistency across BUs.
- Partner with Ops, Product, IT, Safety, and Regions to deploy standards globally.
What You Bring:
- Experience in data center technical operations (rack/stack, cabling, onsite installs, migrations).
- Understanding of logistics touchpoints (delivery scheduling, inbound checks, staging, chain of custody).
- Proven ability to create SOPs/MOPs/technical standards.
- Strong vendor management or oversight experience.
- Ability to train technicians and uplift field capability.
- Safety, ESD, and mission critical handling discipline.
- Experience in hyperscalers or colocation environments is highly preferred.
What do we offer:
- Opportunity to build new capabilities.
- Shaping global standards.
- Great enthusiastic team and a fun workplace
- Working with a truly international company.
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