Senior Manager, Training & Learning Section

Who we are.

Pioneering workers rights since 1961, the National Trades Union Congress (NTUC) unites 59 trade unions, seven trade associations, 12 social enterprises, and other enterprise partners as we create better lives for workers here in Singapore.

Our work cuts across the different ages and stages of life as we walk the ground and respond to everyday needs. Through initiatives that protect our workers at work, transform careers, manage the cost of living, help with financial resilience and health, and nurture relationships for families, we champion every worker through every touch point as we work towards better wages, welfare, and work prospects.

Because Every Worker Matters.

The Role

Senior Manager, Training & Learning Section, IT&T

Summary of Role

The Industry Training and Transformation (IT&T) Department is part of NTUC's Training and Transformation Group that supports companies in workforce and workplace training and business transformation.

The Training & Learning Section sits within the Development branch of IT&T and provides training and learning support for our Industry Training Officers (ITO) as part of their professional development. This role looks at training and upskilling ITOs to meet the needs of an evolving landscape and changing job roles. It also plays an important role in driving digital transformation projects across the Job Security Directorate (JSD). This role will report into the Deputy Director, Development branch, IT&T.

Key Responsibilities

1. Lead Digital Transformation and Platform Development

• Drive the development of a CRM tool by partnering with an AI vendor, Transformation Office (TO), and Job Security Directorate (JSD) task team.
• Oversee the enhancement and ongoing maintenance of the JSD microsite with TO and Strategic Communications (STC).

2. Guide Capability Building and Cross-Training

• Coordinate with JSD task team in planning and executing cross-training initiatives with OTCi.
• Strengthen ITO capabilities through the adoption of new tools, gap analyses, and AI roadmap development.

3. Enhance and Execute On-the-Job Training (OJT) Blueprint for ITOs

• Refine the OJT blueprint for new ITOs and oversee full OJT execution, providing ongoing guidance and support to teams and new hires.

4. Drive Continuous Learning and Knowledge Sharing

• Manage the ITO Learning Resource SharePoint.
• Plan and deliver learning platforms such as Learning Day and virtual learning sessions.
• Support OTCi in training staff on CTC-related topics.

Qualifications and Competencies

Education & Experience:

• At least 15 years of working experience, preferably in area of workforce or business transformation, reskilling, job redesign and/or facilitation.
• Experience in engaging companies, TACs, or government-linked programmes is advantageous.

Core Competencies/Skills:

• Strategic thinker, analytical, self-driven and results oriented.
• Strong consultative and stakeholder engagement skills. Ability to connect enterprise issues with workforce solutions.
• Excellent communication and presentation abilities. Able to communicate and present to individuals at all levels.
• Able to work independently as well as in a team.
• Able to make sense out of information and data received from multiple sources.

We regret to inform that only shortlisted candidates will be contacted.