[What the role is]
We are looking for an experienced and dynamic HR Shared Services Senior Manager to lead the efficient delivery of HR services across the organization. This role is critical in ensuring high-quality, consistent, and scalable HR support to employees and business leaders. The ideal candidate has a strong background in HR operations, a passion for process optimization and good leadership skills.
[What you will be working on]
Team lead to deliver the following:
- Service Delivery Management:
- Ensure consistent and timely delivery of HR services, such as employee data management, benefits administration, onboarding, and offboarding.
- Establish and maintain service level agreements (SLAs) to meet organizational expectations.
- Monitor and resolve escalated issues promptly, ensuring excellent employee experiences.
- Process Improvement and Standardization:
- Identify opportunities to streamline and automate HR processes for improved efficiency and accuracy.
- Standardize HR policies, procedures, and workflows across the organization.
- Leverage technology and tools to optimize service delivery.
- Compliance and Risk Management:
- Ensure HR operations comply with public service rules/regulations, laws, data privacy regulations, and company policies.
- Mitigate risks by implementing strong controls and regularly auditing HR processes.
- Performance Analysis and Reporting:
- Track and report on HR shared services performance using key performance indicators (KPIs).
- Analyze trends and provide insights to drive data-informed decisions and strategic improvements.
- Stakeholder Collaboration:
- Act as the primary point of contact for HR shared services inquiries from employees, managers, and other HR functions.
- Collaborate with HR business partners and HR specialist functions to align services with organizational goals.
- Manage relationships with external vendors and partners for payroll, benefits, and other HR services.
[What we are looking for]
Qualifications:
- Bachelor's degree in Human Resources, Business Administration, or a related field.
- Proven experience in HR operations or shared services management, with a strong understanding of HR processes and systems.
- Proficiency in HR technology, including HRIS platforms (e.g., Workday, SAP, or Oracle).
- Strong problem-solving and analytical abilities, with a focus on process optimization and data-driven decision-making.
- Excellent communication and interpersonal skills, with a customer-centric mindset.
Key Competencies:
- Operational excellence and attention to detail.
- Change management and adaptability.
- Stakeholder management and collaboration.
- Strategic thinking and decision-making.
