Senior Manager, Service & Facilities Transformation (Public Healthcare) HMZ

About the Role

We are seeking an experienced professional to lead service and operations transformation initiatives, with a strong focus on the planning, development and operational readiness of new and redeveloped healthcare facilities. This role is ideal for candidates with a background in facilities development, healthcare architecture, space planning or project management, who are passionate about improving healthcare service delivery through innovative design, operational excellence and cross-functional collaboration.

You will play a key role in translating strategic objectives into operational outcomes by driving facility planning, workflow optimisation, commissioning activities and service transformation initiatives that enhance patient experience and operational efficiency.

Key Responsibilities

• Lead and manage multidisciplinary project teams in the planning, development and operationalisation of new and redeveloped healthcare facilities.
• Drive strategic initiatives to improve service delivery, operational efficiency and patient experience through process redesign and service transformation.
• Oversee the end-to-end planning of healthcare facility projects, including:

1. Spatial planning and workflow design
2. Functional planning
3. Furniture, Fixtures & Equipment (FF&E) planning and procurement
4. Manpower and operational readiness planning
5. IT coordination
6. Testing, commissioning and go-live activities

• Collaborate with architects, engineers, facilities teams, clinical stakeholders and external consultants to ensure facilities are designed to support efficient and patient-centric operations.
• Facilitate stakeholder engagement across multiple departments to drive alignment, change management and successful implementation of transformation initiatives.
• Establish project plans, monitor milestones, manage risks and ensure timely delivery of key project deliverables.
• Analyse operational performance and recommend continuous improvement initiatives to optimise workflows, space utilisation and service outcomes.
• Support the adoption of new technologies, digital solutions and innovative models of care to improve operational effectiveness.

Requirements

• Degree in Architecture, Building Science, Mechanical Engineering, Electrical Engineering, Civil Engineering, Structural Engineering or a related discipline.
• At least 7 years of experience in healthcare facilities development, capital projects, healthcare architecture, space planning, operational readiness or service transformation.
• Experience planning or delivering new healthcare facilities, redevelopment projects, hospitals, specialist centres or polyclinics will be highly regarded.
• Strong understanding of healthcare operational workflows, facility planning principles and project lifecycle management.
• Experience managing space planning, functional planning, workflow optimisation and FF&E planning within healthcare environments.
• Demonstrated ability to lead cross-functional teams and manage multiple stakeholders across clinical, operational and technical functions.
• Strong project management, leadership and communication skills.
• Experience driving operational improvement, service transformation or healthcare infrastructure projects is advantageous.

Qualified applicants, please send a copy of your resume in MS Word to:

[Confidential Information]

or call Melanie at 6736 3280 for further enquiries

All information will be treated with confidentiality and only selected candidates would be notified

Consultant: Melanie Zheng Zhiyuan

Designation: Principal Consultant/Division Manager

CEI Reg No: R1104774

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