At JurongHealth Campus, we believe that our patients are the focus of our work and we render the best care and service to them. We are changing the face of public healthcare and carving out new paths to improve our processes and services. We value our team's contributions and ensure that our staff are competitively rewarded and supported.
Join us, where we place the value of every staff member and the care of every patient at the centre of all we do.
Job Responsibilities:
- Lead and oversee daily security operations, including deployment, surveillance, and incident management.
- Develop, review, and implement security policies, SOPs, and response plans
- Ensure protection of hospital assets (patients, staff, infrastructure, information).
- Lead investigations of incidents and ensure proper documentation and follow-up.
- Strengthen hospital readiness through drills, training, and risk awareness programmes.
- Oversee end-to-end mortuary operations to ensure safe, respectful, and efficient handling of deceased patients
- Drive risk management with zero tolerance for critical incidents (e.g. misidentification, wrongful release)
- Deliver high-quality, dignified services to next-of-kin with cultural and religious sensitivity
- Lead and develop mortuary workforce to ensure competency, professionalism, and operational readiness
- Drive continuous improvement, operational efficiency, and process standardisation
- Ensure readiness of mortuary facilities, equipment, and infection control standards
- Manage stakeholders and external agencies effectively for timely and compliant case handling
- Oversee patient transport services, ambulance readiness, and logistics operations.
- Ensure operational availability of transport resources to support clinical services.
- Optimise transport workflows and fleet utilisation to improve efficiency.
- Manage vendor contracts, fleet compliance, and service KPIs.
- Lead implementation of the fire safety programme and compliance with SCDF regulations.
- Oversee fire drills, inspections, and maintenance of fire protection systems.
- Ensure development and continuous updating of Fire Emergency Plans (FEP).
- Investigate fire-related incidents and drive corrective actions
- Ensure governance, risk management, and audit readiness.
- Manage stakeholders, vendors, and multidisciplinary teams.
- Drive strategic planning, innovation, and operational improvements.
- Provide overall leadership for security officers, transport staff, and supervisors to ensure effective, professional, and service-oriented operations across all touchpoints.
- Mentor and coach supervisors to strengthen decision-making, incident management, and people leadership capabilities.
- Foster a culture of professionalism, vigilance, accountability, and service excellence among staff.
- Drive staff engagement initiatives to improve morale, retention, and team cohesion.
- Analyse operational gaps, incident trends, and feedback to identify training and manpower improvement opportunities.
- Implement initiatives to enhance productivity (e.g. role redesign, multi-skilling, digital tools).
Requirements:
- At least 8 years of relevant working experience, with at least 3-5 years of leadership experience
- Possess Fire Safety Manager certification
- Possess Security / Risk / Emergency Management certifications
- Strong knowledge of security systems, fire safety regulations, and emergency management frameworks
- Proven leadership, stakeholder engagement, and decision-making skills
- Crisis management and problem-solving capability under pressure
- Strong analytical, reporting, and operational planning skills
- Excellent communication and interpersonal skills
About us:
Ng Teng Fong General Hospital (NTFGH) and Jurong Community Hospital (JCH), collectively known as JurongHealth Campus, are members of the National University Health System (NUHS).
We centre our culture and mission around our patients and design our processes to bring satisfaction to our patients and their caregivers. Our staff enjoy an open, collaborative and fun working atmosphere that enables each individual to perform and maximise potential. We take pride in treating our staff as one big JurongHealth Campus family, where everyone works together in a passionate and supportive environment.
If you believe in our purpose of delivering Incredible Care & Health, Together, reach out to us today.
