IN THIS ROLE YOU WILL:
- Manage and drive performance of Key Account Specialist Team
- Prepare and communicate the long-term sales strategy and/or plan and annual sales forecast for the respective department
- Deliver financial results in line with agreed revenue & margin budgets and targets
- Drive performance improvement of Key Account group to achieve Sales KPI
- Plan and manage the portfolio of accounts of the Key Account Team
- Invest in critical relationships between CSI/ MNC/ SC Customers and DGF organization
- Provide industry expertise to the team and management, driving the growth of focus sectors
- Support and facilitate Sales skills/process training relevant to the Key Account Channel
- Perform quarterly reviews, identifies and reports performance variance to senior management, thereafter, devises/imposes necessary counteractive actions as applicable
- Ensure compliance to the requirements of Quality Management System in accordance to the relevant quality procedures and quality manual
- Provide leadership and manages expectations to team of Sales/ Key Account Managers / Supports
- Be appointed to groom and train junior staff for continuity plans. Provides coaching to staff and manage sales performance
- Manage the engagement with regional team as well as internal Product Groups
- Perform general administrative functions and maintenance of staff discipline, leave application and involvement in annual budgeting process
- Be the point of escalation for all commercial / operational matters within the team.
YOU HAVE THE FOLLOWING QUALITIES AND QUALIFICATIONS:
- Experienced in Account Management of Freight Forwarding or related international transportation services customers - managing SLA with SOP monthly performance reviews with customers
- Experience in managing and coaching a team of Freight Sales professionals
- Proven track record in developing and growing business with assigned portfolio of customers through RFQ customised solutions selling
- Good understanding of sector trends in the freight forwarding industry
- Able to identify customer needs by gathering information and building long-term relationships through value creation
- Well developed communication and presentation skills
- Diploma/ degree with more than 10 years of relevant working experience in a MNC environment
We regret to inform that only shortlisted applicants will be contacted further by the hiring team. We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.
