This role will work with cross-functional teams and stakeholders to lead and facilitate quality improvement projects within AIC and in the Community Care Sector, applying lean management, design thinking and agile sprint-style methodologies to co-develop innovative solutions, engage AIC Divisions and providers for project participation and deliver impactful and sustainable improvements in organisational effectiveness, care quality and client experience.
- Establish and nurture strong collaborative relationships with internal divisions and external community care organisations to support Quality Improvement (QI) initiatives.
- Actively engage stakeholders to encourage participation in QI projects, ensuring their needs and opportunities are understood through meetings, observations, and focus groups.
- Facilitate effective communication and collaboration across different stakeholders to ensure project alignment with sector strategies.
- Lead and manage QI workshops, applying lean management, design thinking, and agile sprint-style methodologies to drive innovative solutions.
- Work with stakeholders to scope QI projects, define objectives, and develop comprehensive project or workshop plans.
- Guide project teams in implementing initiatives, overseeing data collection and analysis, and presenting results to Project Sponsors for endorsement.
- Monitor progress of QI projects, provide guidance for sustaining and scaling successful initiatives, and help embed improvements through change management approaches.
- Foster a collegial and collaborative working environment, support sector-wide events and platforms to strengthen quality culture, and perform additional duties as assigned.
Job Requirement:
- Degree in any discipline with minimum 6 years of relevant working experience with at least 2 years in Service design or Business process re-engineering using a structured methodology.
- Knowledge of the health-social /community care sector would be an advantage.
- Relevant experience in facilitating quality improvement projects would be preferred.
- Strong analytical and conceptualization with problem-solving skills.
- Proactive and self-motivated, with the ability to adapt well to a fast-paced and dynamic environment.
- Takes responsibility and ownership of one's own work.
- Good time management and analytical skills.
- Good interpersonal and communication skills.
