About Klook
We are a leading pan-regional experiences platform in Asia Pacific, purpose built to digitalize experiences and make them accessible to every traveler.
Our mission is to build the digital infrastructure for the global experience economy — empowering merchants to share their passions and travelers to discover the heartbeat of each destination.
We operate a mobile-first, curated platform featuring diverse experiences across global destinations.
Do you share our belief in the wonders of travel Global citizens ourselves, Klookers are not only curating memorable experiences for others but co-creating our world of joy within Klook.
We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:
- Customer First
- Push Boundaries
- Critical Thinking
- Build for Scale
- Less is More
- Win as One
We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution Join us!
Role Overview
Pricing is one of our most critical commercial levers. We are building the intelligence infrastructure that ensures we are always positioned competitively — and we are looking for a Senior Manager to lead and scale the layer that connects data to high-stakes commercial decisions for the Hotel domain.
In this role, you will move beyond owning operational workflows to setting the strategic direction for pricing intelligence, driving cross-functional alignment at the executive level, and building scalable frameworks that directly maximize revenue across our verticals.
What You'll Do
Strategic Leadership & Roadmap Ownership
- Define & Scale the Vision: Set the multi-quarter strategy and roadmap for the pricing intelligence function across all verticals, determining which competitive insights are built, how they are delivered, and how they drive measurable commercial action.
- Executive Engagement: Serve as the strategic lead and primary advisor to senior commercial executives (Directors, VPs, and General Managers), steering conversations on pricing strategy, margin optimization, and competitive positioning.
- Commercial Transformation: Transform how competitive pricing insights drive action across the business — shifting from transactional data reporting to embedding automated, high-impact recommendations with clear governance, ownership, and response SLAs.
Revenue Impact & Value Creation
- Drive Business Outcomes: Establish and own the closed-loop tracking framework that measures whether pricing intelligence leads to business decisions and quantifies the direct bottom-line/top-line revenue impact of those interventions.
- Function & Growth Ownership: Track, report, and continuously optimize core function KPIs, including market price positioning, win/conversion rates, and attributed revenue/margin lift.
AI Infrastructure & Governance
- AI & Operational Excellence: Lead the build-out of the AI-ready data and monitoring foundation that powers automated commercial intelligence — ensuring the data feeding AI agents, models, and alerting layers is healthy, real-time, and trustworthy. Establish the governance around it: evaluation and accuracy benchmarks for AI-generated insights, guardrails and human-in-the-loop review for automated decisions, and clear lineage so every AI output is traceable to a verified source. Proactively surface intelligence and coverage gaps — and silent model or data drift — before they impact commercial execution.
- Cross-Functional Collaboration: Partner closely with Data Engineering, Product, AI/ML Platform, and Commercial Operations to influence upstream data pipelines, tool design, and AI/automation capabilities.
What You'll Need
- 8+ years in pricing, revenue management, commercial analytics, or strategy within travel-tech, OTA, e-commerce, or hospitality
- Proven Executive Presence: Extensive track record of influencing senior stakeholders and driving alignment across matrixed commercial and category management teams.
- Strategic Product/Tool Ownership: Strong history of designing and scaling analytical tools or intelligence products, with deep insight into behavioral economics and why data tools often fail to change commercial behavior.
- Outcome Accountability: Demonstrated success owning direct financial outcome metrics (e.g., net revenue lift, margin enhancement) tied directly to pricing and intelligence interventions.
- Domain Advantage: Experience in the hotels, tours, activities, and experiences (or multi-sided marketplace) ecosystem is a strong plus.
- Advanced Analytics & SQL Mastery: Exceptionally comfortable working directly with large, complex datasets (SQL proficient) without relying on engineers for data extraction or ad-hoc modeling.
- BI & Analytics Tools: Hands-on mastery of BI platforms (Tableau, Looker, PowerBI, or equivalent) to design self-serve intelligence for non-technical business leaders.
- Commercial-First Mindset: Unwavering focus on ROI, commercial levers, and margin impact, evaluating technical/data methodology through a strict business lens.
- Strategic Prioritization & Governance: High-level structured decision-maker capable of prioritizing high-leverage strategic initiatives against urgent daily execution needs while setting clear operating standards for the function.
Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We're dedicated to creating a welcoming and supportive culture where everyone belongs.
Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (Agency). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.
An Agency must obtain advance written approval from Klook's Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing. 
