Senior Manager, Operations Strategy

About the team

The Operations team at Airwallex ensures the smooth and efficient functioning of our services and processes. We focus on optimizing workflows, improving operational efficiency, and delivering exceptional customer support. By streamlining operations and implementing best practices, we help drive the company's growth and maintain high service standards. Our team is dedicated to providing a seamless experience for our customers and supporting Airwallex's mission to empower businesses globally.

What you'll do

As part of our Operations Strategy team, you'll be tackling complex problems across many different domains, with the overarching aim to improve customer experience in EMEA. You are a self-starter and independent thinker with exceptional analytical and communication skills, capable of owning work streams that will drive the evolution of our business.

Responsibilities:

• Identify and drive strategic projects to improve our customer experience

• Lead important initiatives to uplift the day-to-day work of our operational functions

• Take a data driven approach to problem solving

• Work across functions to ensure stakeholder alignment and deliver desired outcomes

• Prepare and update materials covering project progress, highlighting progress towards goals, key risks and dependencies

• Handle special projects and ad-hoc incoming requests, including deep-dives on issues identified by leadership or functional teams

Who you are

We're looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory.

Minimum qualifications:

• 7+ years of experience, preferably with a fast-growing tech startup or top-tier strategy/management consulting or equivalent

• Strong analytical skills, with proficiency in SQL/R/Python any BI tools will be an advantage.

• Strong analytical and problem solving skills essential

• Exceptional stakeholder management and influencing skills