Senior Manager Operations and Regional Partnerships

About the company

Aspire is the leading all-in-one finance operating system for growing businesses. We are on a mission to reinvent business finance for a new generation of entrepreneurs and business owners, empowering startups and SMBs to realise their full potential.

Founded in 2018, Aspire has raised over USD 300M+ across equity and debt from world-class investors. In 2023, we successfully closed an oversubscribed USD 100 million Series C equity round led by Sequoia Capital and Lightspeed Ventures with participation of Tencent, Paypal Ventures, LGT Capital Partners, Picus Capital and MassMutual Ventures. To power our solutions, we have partnered with some of the best companies in the world such as JP Morgan, Visa and Wise and helped more than 50,000 businesses using our suite of products.

Aspire has been awarded Best Employer of the Year and Startup of the year by Asia FinTech Awards, and also LinkedIn's Top Startup in Singapore. In 2024, we also made it to CB Insights Top 100 Global Fintech List two years in a row.

You will be amazed by the energy and experience of our team! Aspire serves as an environment for you to innovate and drive change with our team of ex-entrepreneurs, ex-founders, and high-achievers with international and diverse backgrounds. Are you a top talent who is passionate about entrepreneurship Join our rapidly growing team to make an impact in the Fintech space!

About the team

At Aspire, we build long-term, meaningful partnerships to empower our partners with the best financial operating system and business banking solutions. Partnerships are central to Aspire's GTM and growth strategy, making us the preferred choice for corporate service providers, accounting firms, e-commerce enablers, startup investors, and other key ecosystem players. Our goal is to deliver an exceptional partner experience through strong engagement, seamless product integration, and outstanding servicedriving Aspire's growth across all markets.

About the role

We are seeking a strategic and execution-driven Partner Operations and Regional Partnerships manager to own and deliver a best-in-class partner experience and manage across market regional partnerships.. This role will work closely with key internal teamsincluding Onboarding, Product, Compliance, Inside Sales and Customer Experienceto design and optimize processes, tools, and governance that enhance our partner relationships. You will be responsible for partner experience strategy, operational excellence, NPS performance, and insights generation, ensuring that partnerships remain a strong growth lever for Aspire.

Moreover this role will also oversee the regional partnerships segments such as Affiliates and other strategic partnerships.

As a part of the Partnerships & Sales leadership team, You will report to the VP of Partnerships & Sales and play a critical role in driving scalable, data-driven operations for the Partnerships across both existing and new markets.

Key Responsibilities:

1. Partner Experience Leadership

Design and deliver a world-class partner experience, collaborating with Onboarding, Compliance, Customer Experience, and Product teams.

Own the Partner NPS metric, implementing initiatives to improve satisfaction and loyalty across all partner segments.

2. Partnerships Operations & Governance

Define and manage BAU governance frameworks for the partnerships function, including performance reviews, reporting cadence, and issue escalation.

Standardize processes to ensure consistency and efficiency across all markets and partner types.

3. Tools & Technology Management

Own and optimize partnership management tools (e.g., HubSpot, PartnerStack) to drive operational efficiency and engagement.

Identify and implement automation opportunities to streamline partner lifecycle management.

4. Cross-functional Collaboration

Act as the key liaison between Partnerships and internal stakeholders (Sales, Marketing, Product, Operations) to ensure smooth execution of joint initiatives.

Support VP of Partnerships in managing strategic projects, quarterly planning, and leadership reviews.

5. Regional Partnerships and New Markets Expansion

Manage a small team of partnership managers to oversee Affiliates and other strategic partnerships

Own the Partnership lead expansion playbook to support Aspire's expansion into new markets.

Minimum qualifications:

• 5+ years of experience in Partnerships Operations, Strategic Partnerships, Partner Programs, or related roles in FinTech, SaaS, or high-growth environments.
• Strong track record in building and scaling partner experience programs, including NPS or similar CX metrics.
• Hands-on experience with CRM and partner management tools (HubSpot, PartnerStack preferred).
• Proven ability to analyze data and generate insights to drive business decisions.
• Excellent project management and governance skills; experience leading cross-functional initiatives.
• Strong communication and stakeholder management skills, with a collaborative mindset.
• Comfortable operating in fast-paced, ambiguous environments with a focus on outcomes.
• Has a strong grasp of artificial intelligence concepts and the ability to apply AI tools and frameworks to solve real world problems at Aspire

Preferred qualifications :

• Undergraduate degree in business, economics or engineering from a reputable university
• An MBA and consulting experience would be highly desirable
• Ability to speak Chinese would be an advantage

By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Aspire. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Aspire may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Aspire's Candidate Privacy Notice